Elite Client Experience Stylist

Blank Label; Washington (District of Columbia); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Blank Label is seeking a Client Service Specialist in Washington, DC to represent the brand and deliver high-touch service in the pattern rooms. You will fit, style, and assist clients, manage bookings, and build lasting relationships from the first appointment through reorder experiences.

You will maintain a client CRM, stay current on fabrics and products, and coordinate with tailors and operations to ensure orders stay on schedule. A strong eye for detail and passion for fashion are essential.

Qualifications

• Values amazing customer service and is willing to exceed expectations for their clients.
• Can create and reach goals, keeping themselves accountable to their day-to-day and career goals.
• Thrives in a fast-paced and ever-changing environment and can adapt quickly to said environment.
• Loves working on a team and can be a dependable teammate for every member of the company.
• Has an interest in fashion and style and stays up-to-date with the industry to better themselves and the company.

Responsabilités

• Maintain a schedule of hours with 4+ bookings with clients per day.
• Maintain a CRM with up-to-date client information including style preferences, fit preferences, sizing, order history, and communication.
• Proactively reach out to client book with new styles, fabrics, or products they would be/are interested in to hit sales goals.
• Take client through experience of first fit for any garment category to best fit and make sure all orders from then on are accurate.
• Communicate with tailors and operations team to make sure every step of clients process is completed correctly and within the designated timeline.
• Maintain clean and presentable pattern room space to make sure we are bringing clients into a space we are proud to work in.

Connaissances

Customer service

Goal setting

Team player

Fashion interest

Feedback oriented

Attention to detail

Startup mentality

MS Office

Formation

High school diploma

Outils

CRM

Description du poste

Blank Label is seeking a Client Service Specialist in Washington, DC to represent the brand and deliver high-touch service in the pattern rooms. You will fit, style, and assist clients, manage bookings, and build lasting relationships from the first appointment through reorder experiences.

You will maintain a client CRM, stay current on fabrics and products, and coordinate with tailors and operations to ensure orders stay on schedule. A strong eye for detail and passion for fashion are essential.