Elite Auto Service Advisor - Drive Customer Trust & Profit

Alloy Automotive Partners; Katy (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

Alloy Automotive Partners is seeking a Service Advisor to support customers at our Carrollton, Plano, Grapevine, Cypress and Katy locations in Texas. You will bridge customer needs with technical expertise to guide repairs and services, while providing top-tier administrative support for a seamless customer experience.

You will communicate repair options clearly, coordinate with technicians, and use TekMetric, store POS, and financing platforms to manage check-ins, approvals, and updates.

Qualifications

• Proven experience in automotive service or customer service.
• Strong communication, interpersonal, and sales skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Clear communication skills in English, both verbal and written.

Responsibilities

• Achieve high close ratios and meet monthly gross profit goals.
• Develop accurate estimates and manage repairs, parts, and payments.
• Greet customers and gather vehicle details to tailor service orders.
• Communicate repair results, costs, and options clearly to customers.
• Coordinate with technicians to provide timely updates and status changes.
• Utilize TekMetric and POS systems to check-in/out customers and review financing.

Skills

Customer service

Sales skills

Communication

Tools

TekMetric

Store POS

Financing platforms

Parts ordering websites

Job description

Alloy Automotive Partners is seeking a Service Advisor to support customers at our Carrollton, Plano, Grapevine, Cypress and Katy locations in Texas. You will bridge customer needs with technical expertise to guide repairs and services, while providing top-tier administrative support for a seamless customer experience.

You will communicate repair options clearly, coordinate with technicians, and use TekMetric, store POS, and financing platforms to manage check-ins, approvals, and updates.