Eligibility Screener (Concord, CA)

ARStrat; Concord (CA); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Comprehensive Health Benefits

Life & Disability Coverage

401(k) Retirement Plan

Paid Time Off

Flexible Benefit Options

Job summary

GETIXHEALTH is seeking an Eligibility Screener to support patients at our Concord, CA location. The role involves assisting with third‑party resources navigation, collecting records, and guiding patients through eligibility processes onsite at John Muir Health – Concord.

The position requires a bilingual Spanish speaker with excellent communication skills and the ability to handle confidential information in a busy hospital setting.

Qualifications

• Bilingual in Spanish required; role requires communication with Spanish-speaking patients.
• Excellent interpersonal, written, and oral communication skills.
• Ability to maintain the highest level of confidentiality.
• Team-oriented in a multi-tasked hospital setting.
• Strong prioritization and organizational skills; adaptable to a flexible schedule.

Responsibilities

• Maintain appropriate work activity levels and establish processes for eligibility certification.
• Retrieve and forward records such as medical and insurance information.
• Communicate with patients and representatives throughout the eligibility process.
• Screen patients to determine potential eligibility for third‑party resources.
• Educate patients about eligibility requirements and verification processes.

Skills

Bilingual in Spanish

Communication skills

Confidentiality

Teamwork

Prioritization & organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Eligibility Screener (Concord, CA)

Job Category: Administrative/Support

Requisition Number: ELIGI002010

Posting: Posted: July 7, 2026 | Full‑Time | Rate: $24 USD per hour

Location: 2540 East St, Concord, CA 94520, USA

Job Description

We are hiring for an Eligibility Screener who will assist healthcare patients in navigating third‑party resources, including state aid and insurance assistance. The role requires a caring, compassionate individual with a sense of community who is comfortable working onsite at John Muir Health – Concord.

Principal Responsibilities

• Maintain the appropriate level of work activity according to work standards and establish processes to ensure timely certification for eligibility programs.
• Retrieve and forward required records and information, such as medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties.
• Analyze, distribute, and follow up on special requests and adjustments with hospital personnel.
• Maintain proactive communication with patients or patient representatives throughout the eligibility process, keeping them informed of progress.
• Screen patients and/or patient representatives to determine potential eligibility for third‑party resources.
• Communicate effectively with physicians, case managers, social workers, and hospital business office staff to address questions and issues.
• Educate patients and patient representatives about eligibility requirements, application process, and verification requirements for applicable programs.
• Maintain a professional relationship with government agencies to ensure cooperation and compliance.
• Document pertinent patient information and all work activity in the required systems.
• Ensure accounts are processed in accordance with Eligibility Program standards, client expectations, and all applicable federal and state regulations.
• Comply with all policies, procedures, and regulations related to job duties.
• Perform other duties as assigned by management.

Requirements

• Willingness and ability to work inside a hospital, including visiting patient rooms; must be fully vaccinated (COVID‑19 vaccine and booster, current flu shot) and pass a drug screening.
• High school diploma, GED, or equivalent in relevant work experience.
• Previous experience with healthcare coverage/eligibility preferred.
• Proficient personal computer skills and Microsoft Office.
• Ability to maintain the highest level of confidentiality.
• Bilingual in Spanish required; the role requires communication with Spanish‑speaking patients/customers.
• Excellent interpersonal, written, and oral communication skills.
• Team‑oriented, capable of working in a multi‑tasked environment.
• Strong prioritization and organizational skills; adaptability to a flexible schedule.

Work Environment

• Office environment within a local hospital.
• Ability to lift and/or move up to 20 pounds with or without accommodation.
• Heavy walking is required.

Benefits & Incentives

• Comprehensive Health Benefits: medical, dental, and vision plans.
• Life & Disability Coverage: company‑paid basic life, AD&D, short‑term and long‑term disability.
• 401(k) Retirement Plan: eligibility after three months of continuous employment with a company match.
• Paid Time Off: accrual begins on the first day of employment.
• Flexible Benefit Options: customizable benefit packages.

GETIXHEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.