Eligibility Svcs Administrator

Family and Children Services, Division of; Tucker (GA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) plan and 457 plan

13 paid holidays

vacation & sick leave

medical insurance

dental insurance

vision insurance

life insurance

telework opportunities

Job summary

The Georgia Department of Human Services (DHS) is hiring an Eligibility Services Administrator to supervise OFI staff and oversee customer support and public assistance programs in Gwinnett County, GA. The role reports to a Deputy or District Manager and ensures policy compliance and high-quality service delivery.

Minimum qualifications include education and experience requirements, with preferred OFI supervisory experience in Food Stamps and Medicaid; strong data analysis and communication

Qualifications

• High school diploma/GED with 5+ years related experience, or an Associate degree with 4+ years related experience, or 1 year in a lower level Eligibility Specialist role.
• Experience supervising staff and coordinating program activities is preferred.
• Knowledge of OFI policies and procedures is advantageous.
• Ability to train and consult on relevant policies and procedures.
• Experience analyzing program data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers to achieve outcome measures.
• Ensures agency compliance with policies, documentation and reporting requirements.
• Develops a cooperative, team-oriented environment within units and with partners.
• Interviews, hires, trains and evaluates employees; handles disciplinary actions as needed.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

OFI supervisory experience

Policy knowledge

Training & consultation

Data analysis (reports & spreadsheets)

Excellent communication

Education

High school diploma/GED

Associate degree

Tools

Excel

Job description

Eligibility Svcs Administrator

Agency: Family and Children Services, Division of Job Requisition ID: JR0000004443
Shift: Day (United States of America)
Compensation Details: $60,000

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. DFCS/Office of Family Independence (OFI) is seeking candidates for the positions of Eligibility Services Administrator. This positions report to an OFI Deputy or District Manager and will be located in Gwinnett County, Georgia.

Benefits

• unique training opportunities
• employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• vacation & sick leave
• medical
• dental
• vision
• long/short-term care
• life insurance
• employee discount programs
• telework opportunities depending upon the position(s)

Roles and Responsibilities

• Provides direct supervision and support to assigned supervisors.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Interviews, hires, directs, trains and evaluates employees’ performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• High school diploma/GED AND (5) years of related experience.
• OR Associate degree from an accredited college or university AND four (4) years of related experience.
• OR One (1) year of at the lower-level Eligibility Specialist Spv (SST073) or position equivalent.

Agency Specific Qualifications

• One (1) year of experience at lower level, position equivalent of Eligibility Specialist Supervisor or Customer Contact Center Supervisor.

Preferred Skills/Qualifications

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:
• Two (2) years OFI supervisory experience administering Food Stamps and Medicaid programs.
• Knowledge of policies and procedures in OFI program areas.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience with analyzing programmatic data using standard reports and spreadsheets.
• Excellent oral and written communication skills.

Additional Information

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information

DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.