Eligibility Specialist 1 - District 1

Choosecolumbusga; Columbus, Northern (GA, KY); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Flexible telework

Retirement plans

Paid holidays

Job summary

Georgia Department of Human Services is seeking an Eligibility Specialist 1 in District 1 to determine initial and renewal eligibility for SNAP, Medicaid, and TANF. The role includes processing applications, verifications, and calls, with telework options depending on the position.

Applicants must pass mandatory testing and complete training weeks. Explore a stable public service career with a comprehensive benefits package and opportunities for growth within OFI District 1.

Qualifications

• High school diploma or GED plus 1 year of related customer contact experience.
• Preferred: 4 years customer contact experience or equivalent mix of education and experience.
• Proficiency in Microsoft Office Suite and standard office software.
• Ability to enter a high volume of data accurately and work independently.
• Strong customer service skills across diverse backgrounds.

Responsibilities

• Determines initial and renewal eligibility for public assistance programs (SNAP, Medicaid, TANF).
• Processes applications, reviews, hearings, and changes per policies.
• Registers online applications, renewals, and verifications via Georgia Gateway.
• Records and evaluates applicant data.
• Documents call information per SOPs.
• Keys in data using standard office hardware/software.
• Assists LEPSI by coordinating with Language Line.
• Works per assigned schedule and can handle multiple queues.
• Provides professional customer service to internal and external customers.
• Performs other duties as assigned.

Skills

Customer service

Data entry

MS Office

Communication

LEPSI support

Education

High school diploma or GED

Tools

Georgia Gateway

Job description

Job Title:

Eligibility Specialist 1 - District 1

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Requisition ID:

JR0000000148

Number of Openings:

0

Shift:

Compensation Details:

$38,360

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Specialist 1, reporting to an Eligibility Specialist Supervisor. These positions are in OFI District 1 ( click here to view district map ).

What we offer.

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Positions are only open to external candidates.

As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

• Applicants must pass mandatory standardized testing for the program assignment to remain employed in the position. A minimum training score of 70% for online and 75% for in-person classroom / policy and Gateway training is required.
• Mandatory training varies from eight (8) to ten (10) weeks depending on the assigned program and may be scheduled at any DFCS training sites throughout Georgia.
• Although employees may be authorized to telework upon completion of training, employees may also be subject to report to an office as requested.

Roles and Responsibilities:

• Determines initial and renewal eligibility for public assistance programs such as Supplemental Nutrition Assistance Program (SNAP/Food Stamps), Medicaid, and Temporary Assistance to Needy Families (TANF).
• Processes applications, reviews, hearing request and/or changes using appropriate criteria and policies consistently; according to established guidelines.
• Registers online applications, renewals, and processes verifications via the state Integrated Eligibility System (Georgia Gateway).
• Records and evaluates applicant personal and financial data.
• Reviews and processes change requests over the phone when presented.
• Documents all call information according to standard operating procedures.
• Keys in a high volume of data using standard office hardware and software.
• Assists Limited English Proficiency and Sensory Impaired (LEPSI) by collaborating with the Language Line.
• Adheres to assigned work schedule/attendance standards as outlined in policy.
• Flexible with work assignments and able to work in multiple queues.
• Provides professional, courteous, and helpful customer service to our internal and external customers.
• Performs other professional responsibilities as assigned.

Minimum Qualifications:

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

• Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total of four (4) years.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
• Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
• Must be able to work independently.
• Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also, the ability to work with all levels of leadership and management to resolve internal and external concerns.

Additional Information

For more detailed information about the Georgia Department Human Services https://dhs.georgia.gov/

Employment Information

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High School diploma/GED and one (1) year of job-related customer contact/interaction experience.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.