Eligibility Specialist Supervisor

State-of-Georgi; Conyers (GA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Georgia Department of Human Services seeks an Eligibility Specialist Supervisor to oversee a team of eligibility workers in Rockdale County, Conyers, GA. The role focuses on supervising staff, ensuring timely SNAP and Medicaid benefits, and maintaining high service quality.

The position requires supervisory experience and a strong background in public assistance programs. The department offers a comprehensive benefits package and telework options depending on the position.

Qualifications

• High school diploma or GED with 1 year of related customer contact/interaction.
• High school diploma/GED and four years of customer contact/interaction experience, with 1 year in a lead/supervisory role.

Responsibilities

• Supervise and support the Eligibility Specialists team.
• Analyze service effectiveness and ensure outcome measures are met.
• Ensure policy compliance, documentation, and reporting requirements.

Skills

Supervisory experience

Team leadership

Public assistance knowledge

Customer service

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

Job Title

Eligibility Specialist Supervisor

Agency

Family and Children Services, Division of Job Requisition

Requisition ID

JR0000003075

Shift

Day (United States of America)

Compensation Details

$57,250

Job Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. DFCS/Office of Family Independence (OFI) is seeking candidates for the position of Economic Support Specialist Supervisor. This position reports to an Economic Support Consultant Supervisor (OFI Administrator) for Rockdale County, Conyers, GA.

What We Offer

Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Job Description (General Summary)

Provide direct supervision and plan work of a team/unit of Eligibility Specialist determining program eligibility for the senior population. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of SNAP benefits (Food Stamps) and specific class of assistance Adult Medicaid.

Roles and Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
• High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Preferred Qualifications / Agency Specific

• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience: Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.
• Trained AND worked in two (2) OR three (3) OFI programs.
• Must be Gateway Eligibility System trained.

Additional Information

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov

Employment Information

DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail]. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

General Overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.