Eligibility Support Specialist: Front Desk & Client Advocate

ND Health and Human Services; Grand Forks (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Robust health, dental, and life ins.

Excellent retirement package

Ten paid holidays and annual/sick days

Job summary

Grand Forks County Human Service Zone is hiring an Eligibility Support Specialist in Grand Forks, North Dakota. The role supports the Economic Assistance team with administrative and client services. This is an on-site position with duties across TANF, SNAP, and other assistance programs.

You will assist clients in person and by phone, prepare correspondence, manage records, and help with program materials. Program training is provided, with benefits typical of the organization.

Qualifications

• Strong administrative, communication, and teamwork skills are required.
• Must have a High School Diploma or equivalent.
• Eligible candidates may complete a 1-year eligibility worker certificate program or possess substantial related education/experience.
• Three years of work experience in processing claims, loans, financial eligibility benefits, or related fields may qualify.
• Flexibility and attention to detail are essential for handling client communications and program paperwork.

Responsibilities

• Assist clients at front desk and in call center environments.
• Handle client communications via phone, email, and mail.
• Prepare general correspondence and organize office records.
• Distribute program information, forms, and reports to clients.
• Input and retrieve data from various databases and systems.
• Maintain knowledge of applicable laws, rules, policies, and procedures.

Skills

Administrative skills

Communication

Teamwork

Education

High School Diploma or equivalent

Eligibility worker certificate program (1-year)

Bachelor's degree (90 semester hours / 135 quarter hours)

Experience in processing claims/financial eligibility tasks

Job description

Grand Forks County Human Service Zone is hiring an Eligibility Support Specialist in Grand Forks, North Dakota. The role supports the Economic Assistance team with administrative and client services. This is an on-site position with duties across TANF, SNAP, and other assistance programs.

You will assist clients in person and by phone, prepare correspondence, manage records, and help with program materials. Program training is provided, with benefits typical of the organization.