Eligibility Support Specialist

ND Health and Human Services; Grand Forks (ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Robust health, dental, and life ins.

Excellent retirement package

Ten paid holidays and annual/sick days

Job summary

Grand Forks County Human Service Zone is hiring an Eligibility Support Specialist in Grand Forks, North Dakota. The role supports the Economic Assistance team with administrative and client services. This is an on-site position with duties across TANF, SNAP, and other assistance programs.

You will assist clients in person and by phone, prepare correspondence, manage records, and help with program materials. Program training is provided, with benefits typical of the organization.

Qualifications

• Strong administrative, communication, and teamwork skills are required.
• Must have a High School Diploma or equivalent.
• Eligible candidates may complete a 1-year eligibility worker certificate program or possess substantial related education/experience.
• Three years of work experience in processing claims, loans, financial eligibility benefits, or related fields may qualify.
• Flexibility and attention to detail are essential for handling client communications and program paperwork.

Responsibilities

• Assist clients at front desk and in call center environments.
• Handle client communications via phone, email, and mail.
• Prepare general correspondence and organize office records.
• Distribute program information, forms, and reports to clients.
• Input and retrieve data from various databases and systems.
• Maintain knowledge of applicable laws, rules, policies, and procedures.

Skills

Administrative skills

Communication

Teamwork

Education

High School Diploma or equivalent

Eligibility worker certificate program (1-year)

Bachelor's degree (90 semester hours / 135 quarter hours)

Experience in processing claims/financial eligibility tasks

Job description

Grand Forks Human Service Zone is seeking an Eligibility Support Specialist in Grand Forks, North Dakota.

The Eligibility Support Specialist assists the Economic Assistance team through administrative, programmatic, and client support. This position is not eligible for remote work.

This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.

Program training is provided for this position.

Eligibility Support Specialist duties include but are not limited to:

• Assisting clients in a front desk lobby and call center environment
• Fielding client communications to include phone calls, emails and mail
• Preparing general correspondence
• Organizing and maintaining office records, filing systems, and general office procedure
• Assembling and distributing program information, applications, forms, reports, and other materials to clients
• Review, input, and retrieve data from various databases and computer systems
• Maintain a working knowledge of the laws, rules, policies, procedures, and regulations

To succeed in this position, you'll need strong administrative, communication, and teamwork skills, stay organized, connect well with others, and keep a close eye on the details. You should be great at managing your time, juggling priorities, and take real pride in being empathetic, collaborative, and driven to make a positive impact in the community.

To be considered for this position, you must have a High School Diploma or equivalent and one of the following:

• Completion of the eligibility worker one-year certificate program
• Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
• Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or working in the clerical accounting, bookkeeping, legal, financial, business, teaching, investments or financial planning, or computer data processing fields
• Three years of any combination of education and experience listed above

Physical Requirements

This position requires the ability to perform essential physical functions of the job, including lifting and carrying items weighing up to fifty pounds on a regular basis. Team members must be able to bend, stoop, sit, stand, and remain in stationary positions for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working For Grand Forks County Human Service Zone

Grand Forks County Human Service Zone partners with the Department of Health and Human Services and Grand Forks County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Grand Forks County as a Grand Forks County employee.

• Grand Forks County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
• Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.