ELIGIBILITY SUPERVISOR - SES - 60047331

My Florida CFO; Gainesville (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Florida Department of Children and Families is seeking a seasoned ELIGIBILITY SUPERVISOR (SES) to lead a public assistance unit in Florida. The role focuses on supervising staff, coordinating workloads, motivating and training employees, and directing their work with authority to recommend personnel actions.

Responsibilities include supervising eligibility determination staff, monitoring performance, implementing quality reviews, resolving issues, and delivering training on policy and

Qualifications

• Knowledge of social services program objectives and operation procedures.
• Interviewing techniques; methods of data compilation and analysis.
• Ability to supervise people and coordinate unit activities; interpret policies.

Responsibilities

• Supervises staff who determines eligibility for public assistance programs.
• Plans workloads, workflows, deadlines, and time utilization with employees.
• Monitors case records and implements corrective action plans as needed.
• Resolves issues from internal and external customers and participates in performance reviews.
• Trains employees in policy implementation and provides technical assistance.

Skills

Supervise staff

Communication

Training

Tools

Mainframe systems

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:880036

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60047331

This is work supervising staff in a public assistance unit. The primary duty of the employee in this position is to spend the majority of the time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to recommend personnel actions. A minimum of one (1) year of ESI (Economic Self-Sufficiency Specialist I) and previous management experience required.

SUPERVISION: Supervises staff who determines eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.

Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and to meet required performance indicators.

Plans workloads, work flows, deadlines, work objectives and time utilization with employees.

MONITORING AND QUALITY REVIEW: Reviews and analyzes case records in accordance with the ESS New Quality Management System. Discuss case findings with staff and uses the case reading process as a positive learning experience and to document performance. Ensures all cases are corrected accurately and timely. Develops corrective action plans along with follow-up as necessary.

ADMINISTRATIVE: Resolves issues from internal and external customers. Evaluates, analyzes, and completes reports. Participates in supervisor conferences and meetings. Attends and participates in trainings and work groups. Completes all personnel related activities. Participates in planning and presentation of performance reviews. Participates in operational planning. Ensures that personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.

TRAINING/POLICY: Trains employees in methods for performing an effective and efficient job. Reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.

INDIVIDUAL CONFERENCES/STAFF MEETINGS: Communicates and documents on a regular basis conferences with employees both individually and in staff meetings. Develops and monitors improvement plans for effectiveness.

Submit an updated State of Florida job application through People First and address all gaps in employment.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law.

Knowledge, skills and abilities, including utilization of equipment, required for the position : Knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic. Skill in operating a personal computer. Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem-solving techniques.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.