ELIGIBILITY SUPERVISOR - SES - 60044505

State of Florida; Largo (FL); On-site; USD 1,600 - 2,900; Full time

Job summary

The State of Florida seeks an Eligibility Supervisor (SES) in Largo Service Center to determine initial and ongoing eligibility for social service programs. The role includes reviewing complex cases, conducting trainings, and supervising staff to ensure service quality.

Travel may be required. The position is within the Department of Children and Families, with a bi-weekly salary range and an emphasis on regulatory compliance and public assistance program knowledge.

Qualifications

• Two years or more paraprofessional experience determining eligibility
• OR an Associate degree or higher from an accredited college or university
• OR 60 semester hours or 90 quarter hours can substitute for the experience
• Plus, minimum two years of case processing experience in Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or II
• Must be willing to travel.

Responsibilities

• Determine initial and ongoing eligibility for social service programs
• Review and analyze error-prone and complex cases
• Conduct trainings and monitor staff as appropriate
• Lead and guide staff towards continuous quality improvement
• Enhance customer service and agency goals

Skills

Public assistance knowledge

Interviewing techniques

Data analysis

Mainframe systems

Supervisory ability

Policy interpretation

Public speaking/presentations

Communication

Ethical practices

Education

Associate degree or higher

60 semester hours or 90 quarter hours substitute for experience

Tools

Mainframe software

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882125

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60044505

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

This position is for an Eligibility Supervisor in the Largo Service Center for a Generic Unit – SES in Circuit 6. While this position is for the Largo Service Center, the individual hired for this position will be able to work from the Tampa Service Center or the Sarasota Service Center. Teleworking is not an option for SES positions.Some travel may be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $ 1,577.46 - $2,869.69.

The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services,conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED

• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement.
• Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR an Associate degree or higher from an accredited college or university.
• OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus, minimum of two years of case processing experience in theEconomic Self-Sufficiency Programas an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
• Must be willing to travel.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.