ELIGIBILITY SUPERVISOR - SES - 60020649

State of Florida; Tampa (FL); On-site; USD 41,000 - 75,000; Full time

Job summary

The State of Florida is seeking an Eligibility Supervisor in the Tampa area to determine initial and ongoing eligibility for social service programs. You will review complex cases, conduct trainings, and supervise staff to ensure quality services.

This SES role requires strong knowledge of ESS programs, interviewing techniques, data analysis, and regulatory interpretation. Some travel is required; teleworking is not an option for SES positions.

Qualifications

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

Responsibilities

• Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Plan and direct their work.
• Lead their team to enhance customer service and agency goals.

Skills

Public assistance knowledge

Interviewing techniques

Data analysis

Mainframe systems

PC proficiency

Supervising people

Unit coordination

Policy interpretation

Public speaking

Complaint investigation

Customer communication

Regulation interpretation

Ethical business practices

Education

Associate degree or higher

60 semester hours or 90 quarter hours

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882625

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60020649

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

Location: Hillsborough County. Applicants interested in working in counties/cities other than Hillsborough County will need to apply for positions advertised for those specific areas on the People First System.

This position is for an Eligibility Supervisor - SES in the Tampa Service Center in the Generic Unit and/or Transitional Unit.Teleworking is not an option for SES positions.Some travel will be required. Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,577.46 - $2,869.69.

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services,conducting trainings, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
  Lead their team in such a manner that enhances customer service and the goals of the agency.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of public assistance program objectives and policies.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
  • OR an Associate degree or higher from an accredited college or university can substitute for the experience.
  • OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
• Must be willing to travel.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.