ELIGIBILITY SUPERVISOR - SES - 60043970

State of Florida; West Palm Beach (FL); On-site; USD 36,912 - 45,115; Full time

Job summary

The Florida Department of Children & Families – Office of Economic Self-Sufficiency is seeking an Eligibility Supervisor (SES) to oversee public assistance eligibility staff in Riviera Beach. This role emphasizes workload planning, performance monitoring, and ensuring accurate case processing in line with established rules and procedures.

Two or more years of experience determining eligibility for food stamps, Medicaid, and cash assistance are required.

Qualifications

• Two (2) or more years' experience determining eligibility for food stamps, Medicaid, and cash assistance.

Responsibilities

• Supervises public assistance eligibility staff and monitors case status to meet performance targets.
• Reviews and analyzes case records to ensure timely, accurate processing according to procedures.
• Provides necessary training to employees and develops performance improvement plans.
• Maintains effective communication with the deaf and hard of hearing customers per ADA.

Job description

Requisition No: 880582

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60043970

Pay Plan: SES

Position Number: 60043970

Salary: $41,013.96

Posting Closing Date: 08/03/2026

Total Compensation Estimator Tool

ELIGIBILITY SUPERVISOR - SES

Florida Department of Children & Families – Office of Economic Self-Sufficiency

If you are a current employee of the Florida Department of Children and Families, a State Government Agency, you can apply for this Selected Exempt Status (SES) opportunity. Only employees of the Florida Department of Children & Families will be considered. Selected Exempt benefits are listed below.

Examples Of Work

• Supervises public assistance eligibility staff and ensures all unit responsibilities are processed accurately, timely and in accordance with rules, regulations, policies and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and priorities the unit’s work-load, work-flow, deadlines and work objectives to meet process measurements and performance targets.
• Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
• Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
• Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
• Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement). Completes monthly documented performance conferences with employees, and completes performance appraisals according to the Department’s policies and procedures. Develops and monitors individual and unit improvement plans for effectiveness.
• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.
• Performs special work assignments and other related work/duties as required or assigned.
• Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.

Location: Riviera Beach

Annual Salary: $41,013.96 - Internal salary appointments are determined according to DCF Salary policy.

Minimum Qualifications: Two (2) or more years' experience determining eligibility for food stamps, Medicaid, and cash assistance.

Special Note

• State of Florida Employment applications must reflect most current position and all previous employment history in order to receive full consideration
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview

Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.