Eligibility Specialist II — Remote Impact & Support

State of Maine; Caribou (ME); Hybrid; USD 47,000 - 66,000; Full time

Benefits offered by this job

Partial telework with management appro

Public Service Loan Forgiveness

Excellent benefits package

Job summary

State of Maine in Caribou, ME is seeking an Eligibility Specialist II to connect residents to MaineCare, SNAP, TANF, and other services. You will navigate complex eligibility determinations, communicate program rules, and collaborate with diverse clients in a fast-paced environment.

The role emphasizes accuracy, customer service, and teamwork, with eligibility guidance and outreach to applicants. Local travel and in-person assistance may be required.

Qualifications

• Bachelor's Degree in Social Services, Business Administration, or related field or 4-year combination of education, training, and/or progressively responsible experience in social services setting.

Responsibilities

• Evaluate information and apply program standards to determine complex eligibility decisions for multiple programs.
• Use multiple systems to enter, review, and verify eligibility-related data and documentation.
• Explain program rules, requirements, and decisions to applicants and recipients in writing, by phone, and in person.
• Review and process information received electronically or by mail for completeness and compliance.
• Connect individuals with additional programs and services that may support health and well-being.
• Engage in outreach to provide program information, accept applications, and determine eligibility.
• Gather evidence, develop reports, and represent the Department at administrative hearings.

Skills

Interviewing

Data gathering

Customer service

Education

Bachelor's Degree in Social Services, Business Administration, or related field

4-year combination of education, training, and/or progressively responsible experience in social services setting

Job description

State of Maine in Caribou, ME is seeking an Eligibility Specialist II to connect residents to MaineCare, SNAP, TANF, and other services. You will navigate complex eligibility determinations, communicate program rules, and collaborate with diverse clients in a fast-paced environment.

The role emphasizes accuracy, customer service, and teamwork, with eligibility guidance and outreach to applicants. Local travel and in-person assistance may be required.