Eligibility Specialist II - Remote Benefits Navigator

State of Maine; Rockland (ME); Hybride; USD 47 000 - 66 000; Plein temps

Avantages offerts par ce poste

13 paid holidays

Vacation leave

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible spending accounts

Public Service Student Loan Forgivene

Parental leave

Deferred compensation

Résumé du poste

The State of Maine is seeking an Eligibility Specialist II in Rockland to determine eligibility across MaineCare, SNAP, and TANF. You’ll help residents navigate programs, verify data, and communicate rules clearly. Fast-paced, collaborative, and service-oriented work with community impact.

Minimum qualifications include a four-year combination of education and experience or a Bachelor's in a related field. Partial telework is allowed with management approval.

Qualifications

• A four year combination of education, training, and/or progressively responsible experience in a social services setting which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and/or customer service requests.
• OR a Bachelor's Degree in Social Services, Business Administration, or other related field.

Responsabilités

• Evaluate information and apply program standards to accurately determine complex eligibility decisions, often for multiple programs at the same time.
• Use multiple technology systems to enter, review, and verify eligibility-related data and documentation.
• Clearly explain program rules, requirements, and decisions to applicants and recipients— in writing, over the phone, and in-person.
• Review and process information received electronically or by mail to ensure completeness and compliance.
• Connect individuals with additional programs and services that may support their health and well-being.
• Engage in outreach efforts to provide program information, accept applications, and determine eligibility.
• Gather evidence, develop reports, and represent the Department at administrative hearings.
• Strong communication and interpersonal skills are essential when working with diverse backgrounds and complex needs.

Formation

Bachelor's Degree in Social Services, Business Administration, or other related field

Description du poste

The State of Maine is seeking an Eligibility Specialist II in Rockland to determine eligibility across MaineCare, SNAP, and TANF. You’ll help residents navigate programs, verify data, and communicate rules clearly. Fast-paced, collaborative, and service-oriented work with community impact.

Minimum qualifications include a four-year combination of education and experience or a Bachelor's in a related field. Partial telework is allowed with management approval.