Eligibility Specialist I – Remote Work Option

Florida; Tampa (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

The Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will process data, review applications, and maintain electronic files under state and federal guidelines.

Two years of customer service or an associate degree are required, with training provided. Some duties may involve face-to-face client contact and skills assessments during the hiring process.

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience.
• Ability to attend an 8 - 12-week mandatory training course.
• All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process.

Responsibilities

• Interviewing applicants to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Processing data from electronic sources and entering information into a computer-based eligibility system.
• Learning state and federal program regulations through intensive training prior to full case assignment and then ongoing training thereafter.
• Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
• Documenting all communications and contacts with clients.
• Managing an electronic caseload and ensuring timely processing according to federal and state requirements.

Skills

Customer service

Interviewing

Attention to detail

Problem solving

Education

Associate degree

60 semester hours

90 quarter hours

Job description

The Florida Department of Children and Families is seeking an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will process data, review applications, and maintain electronic files under state and federal guidelines.

Two years of customer service or an associate degree are required, with training provided. Some duties may involve face-to-face client contact and skills assessments during the hiring process.