Eligibility Specialist I — Help Georgia Families (Remote)

Choosecolumbusga; Northern (KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Telework opportunities

Employee discounts

Job summary

Georgia Department of Human Services (DHS) is seeking an Eligibility Specialist 1 in Gwinnett County to determine initial and renewal eligibility for programs like SNAP, Medicaid, and TANF. You will process applications and verifications within the Georgia Gateway system and maintain accurate records.

The role emphasizes customer service, data accuracy, and teamwork, with training and telework options after onboarding.

Qualifications

• High school diploma or GED AND 1 year of related experience involving customer contact/interaction.
• Preferred candidates may have 4 years of related customer service experience.
• Proficiency in Microsoft Office and data entry.
• Ability to work independently and deliver quality customer service across diverse groups.

Responsibilities

• Determines initial and renewal eligibility for SNAP/Medicaid/TANF.
• Processes applications and verifications using established criteria and policies.
• Registers online applications and renewals in the Georgia Gateway system.
• Records and evaluates applicant personal and financial data.
• Provides professional, courteous customer service to internal and external customers.

Skills

Customer service

Data entry

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Georgia Gateway system

Job description

Georgia Department of Human Services (DHS) is seeking an Eligibility Specialist 1 in Gwinnett County to determine initial and renewal eligibility for programs like SNAP, Medicaid, and TANF. You will process applications and verifications within the Georgia Gateway system and maintain accurate records.

The role emphasizes customer service, data accuracy, and teamwork, with training and telework options after onboarding.