Eligibility Specialist: Help Access Vital Benefits

Northwest Senior & Disability Services; Oregon; On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Senior & Disability Services seeks an Eligibility Specialist to help older adults and individuals with disabilities access essential benefits. You will determine eligibility for programs, support ongoing enrollment, and guide consumers through complex rules with professionalism and respect.

Responsibilities include interviewing by phone or in person, reviewing applications, maintaining records, and coordinating with state agencies.

Qualifications

• Ability to interpret and apply program rules and policies accurately.
• Strong organizational skills with the ability to manage high volume work and deadlines.
• Effective communication with consumers, co-workers, and partners.

Responsibilities

• Interview individuals by phone or in person to determine eligibility.
• Review applications, verify documentation, and apply program rules.
• Maintain accurate consumer records and process forms and changes.
• Conduct annual eligibility reviews and communicate re-determination requirements.
• Assist consumers with ongoing benefit maintenance and changes.
• Coordinate with DHS, Oregon Health Authority, SSA, providers, and other partners.
• Attend hearings or provide testimony when needed.
• Maintain confidentiality and comply with reporting obligations.

Skills

Interpret program rules

Organizational skills

Effective communication

Data gathering

Attention to detail

Independent work

Education

Bachelor’s degree

Four years relevant experience

Tools

Database software

Job description

Northwest Senior & Disability Services seeks an Eligibility Specialist to help older adults and individuals with disabilities access essential benefits. You will determine eligibility for programs, support ongoing enrollment, and guide consumers through complex rules with professionalism and respect.

Responsibilities include interviewing by phone or in person, reviewing applications, maintaining records, and coordinating with state agencies.