Eligibility Specialist

County of Anoka; Blaine (MN); Hybrid; USD 57,000 - 77,000; Full time

Benefits offered by this job

Flexible time off

Paid holidays

Medical and dental insurance

Pension plan

Job summary

County of Anoka in Minnesota seeks an Eligibility Specialist to determine eligibility for public assistance programs, manage caseloads, and deliver case management services. This full-time, hybrid role supports the Human Services mission to uphold dignity and promote independence.

The position requires a high school diploma and 2+ years of related experience, with advancement opportunities within Anoka County.

Qualifications

• Requires high school diploma and at least 2 years of job-related experience.
• In lieu of the required education, an equivalent combination of education.

Responsibilities

• Manage a caseload of public assistance programs in accordance with federal and state regulations.
• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
• Interview clients, process required paperwork and determine eligibility for public assistance programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Provide customer service over the phone and in person.
• Work with clients in crisis and high stress situations to meet basic needs.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Education

High school diploma or equivalent

Job description

Job Posting End Date: November 16, 2026 at 11:59pm CST

Hiring range: $57,262.40 to $77,292.80 ($27.53 to $37.16 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

Position Description

The mission of the Anoka County Economic Assistance Department is to provide effective services that uphold dignity and promote self-sufficiency. Eligibility Specialists play a vital role in this mission by determining eligibility for public assistance programs, managing caseloads, and delivering case management services that help individuals and families achieve stability and independence.

Working under general supervision, Eligibility Specialists leverage their expertise in public assistance programs to assess client needs, verify complex documentation, and ensure accurate and timely benefit determinations. While they independently resolve moderately complex cases, they elevate more advanced issues to senior staff as needed. This role requires a comprehensive understanding of federal and state regulations to ensure compliance and fairness in the distribution of benefits.

As problem solvers and advocates, Eligibility Specialists provide essential support to individuals navigating difficult life circumstances. They collaborate with internal departments and external agencies, maintain meticulous records, and connect clients with additional community resources. Their ability to remain composed under pressure, process information efficiently, and offer compassionate service makes them invaluable in assisting those in need.

If you are passionate about making a meaningful impact in your community and excel in a fast-paced, high volume, customer-focused environment, consider joining Anoka County Human Services as an Eligibility Specialist!

This is a full-time, non-exempt, hybrid position. Interviews will take place the week of November 30th, 2026 for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Grade 30: $57,262.40 to $77,292.80 ($27.53 to $37.16 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more at www.anokacountymn.gov/benefits.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

This position will work at the Blaine Human Service Center, located at 1201 89th Ave Ne, Blaine, MN 55434.

This position is currently designated for hybrid remote work. Workers may be required to come onsite on average two times per month, or more as needed.

Expected work hours are Monday - Friday 8:00 a.m. - 4:30 p.m., flexible scheduling opportunities may be available.

Job Duties and Responsibilities

• Manage a caseload of public assistance programs in accordance with federal and state regulations.
• Meet with clients to assess their needs and apply regulations and work procedures to verify and determine benefits and eligibility for public assistance programs.
• Interview clients, process required paperwork and determine eligibility for public assistance programs in accordance with rules and regulations.
• Work collaboratively with other county departments and external agencies.
• Determine initial and/or continuing eligibility of applicants for public assistance in all programs in accordance with existing regulations.
• Interpret complex information from records and documents needed to determine eligibility.
• Advocate for clients. Coordinate services and connect clients to appropriate resources.
• Provide customer service over the phone and in person.
• Work with clients in crisis and high stress situations to meet basic needs.
• Maintain detailed, accurate records that support eligibility, meet monthly deadlines, and accurately interface with software programs.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and Requirements

Minimum Knowledge, Skills, and Abilities Needed

• Requires high school diploma and at least 2 years of job-related experience
• In lieu of the required education, an equivalent combination of education