Eligibility & Move-In Coordinator | Senior Living

Silver Birch Living; Canton (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Silver Birch Living is opening a new assisted living community in Canton, OH, seeking an Eligibility Coordinator to guide residents through eligibility requirements and the move-in process. You’ll combine documentation expertise with customer service and inside sales to help residents take their next step with confidence.

As part of our opening team, you’ll ensure accurate filings, coordinate assessments, and collaborate with external agencies to meet tax credit and eligibility needs while

Qualifications

• Two+ years of experience with public assistance programs (e.g., Medicaid, HUD, LIHTC).
• Senior living or housing management experience preferred.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Guide the eligibility process: help residents and families understand requirements, complete applications, and gather documentation.
• Track deadlines, follow up on missing information, and support application and renewal processes.
• Schedule assessments and communicate next steps with residents, families, and involved parties.
• Review and organize administrative records and submit complete documentation for approval.
• Verify financial documentation and help ensure tax credit eligibility requirements are met.
• Communicate with external agencies, referral partners, and community teams to resolve questions and support timely move-ins.
• Conduct tours, respond to inquiries, and manage inside sales follow-up to support community sales goals.
• Serve as a patient, dependable resource throughout each resident’s transition.

Skills

Customer service

Communication

Attention to detail

Discretion

Time management

Education

High school diploma or equivalent

Associate degree preferred

Job description

Silver Birch Living is opening a new assisted living community in Canton, OH, seeking an Eligibility Coordinator to guide residents through eligibility requirements and the move-in process. You’ll combine documentation expertise with customer service and inside sales to help residents take their next step with confidence.

As part of our opening team, you’ll ensure accurate filings, coordinate assessments, and collaborate with external agencies to meet tax credit and eligibility needs while