Eligibility Coordinator | Silver Birch of Canton | Opening Spring 2027

Silver Birch Living; Canton (OH); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Silver Birch Living is opening a new assisted living community in Canton, OH, seeking an Eligibility Coordinator to guide residents through eligibility requirements and the move-in process. You’ll combine documentation expertise with customer service and inside sales to help residents take their next step with confidence.

As part of our opening team, you’ll ensure accurate filings, coordinate assessments, and collaborate with external agencies to meet tax credit and eligibility needs while

Formación

• Two+ years of experience with public assistance programs (e.g., Medicaid, HUD, LIHTC).
• Senior living or housing management experience preferred.
• High school diploma or equivalent; associate degree preferred.

Responsabilidades

• Guide the eligibility process: help residents and families understand requirements, complete applications, and gather documentation.
• Track deadlines, follow up on missing information, and support application and renewal processes.
• Schedule assessments and communicate next steps with residents, families, and involved parties.
• Review and organize administrative records and submit complete documentation for approval.
• Verify financial documentation and help ensure tax credit eligibility requirements are met.
• Communicate with external agencies, referral partners, and community teams to resolve questions and support timely move-ins.
• Conduct tours, respond to inquiries, and manage inside sales follow-up to support community sales goals.
• Serve as a patient, dependable resource throughout each resident’s transition.

Conocimientos

Customer service

Communication

Attention to detail

Discretion

Time management

Educación

High school diploma or equivalent

Associate degree preferred

Descripción del empleo

Silver Birch of Canton | Opening Spring 2027

Guide residents. Build connections. Help open the doors to a new community.

Silver Birch Living is coming to Canton! As a leader in affordable assisted living, we’re opening a new community dedicated to helping seniors access compassionate care and a welcoming place to call home.

We’re seeking a compassionate, detail-oriented Eligibility Coordinator to help prospective residents and their families navigate eligibility requirements and the move-in process. As part of our opening team, you’ll combine documentation expertise, customer service, and inside sales to help residents take their next step with confidence.

Our mission—Inspire Purposeful Lives for All—will guide your work every step of the way.

What You’ll Do

• Guide the eligibility process: Help residents and families understand requirements, complete applications, and gather necessary documentation.
• Keep applications moving: Track deadlines, follow up on missing information, and support application and renewal processes.
• Coordinate assessments: Schedule appointments and communicate next steps with residents, families, and other involved parties.
• Prepare accurate files: Review and organize administrative records and submit complete documentation for approval.
• Support compliance: Verify required financial documentation and help ensure tax credit eligibility requirements are met.
• Connect with partners: Communicate with external agencies, referral partners, and community teams to resolve questions and support timely move-ins.
• Support occupancy growth: Conduct tours, respond to inquiries, and manage inside sales follow-up to help achieve community sales goals.
• Create a welcoming experience: Serve as a patient, dependable resource throughout each resident’s transition.

What You Bring

• At least two years of experience working with public assistance programs or agencies, such as Medicaid, HUD, or Low-Income Housing Tax Credit (LIHTC) programs.
• Senior living or housing management experience preferred.
• Inside sales or leasing experience preferred.
• High school diploma or equivalent required; associate degree preferred.
• Strong customer service and communication skills.
• Attention to detail, dependable follow-through, and the ability to manage multiple priorities and deadlines.
• Discretion when handling confidential personal and financial information.
• Valid driver’s license with a clean driving record.

Why Join Silver Birch?

• Great Place to Work® Certified in 2024, 2025, and 2026
• Competitive compensation and bonus opportunities
• Medical, dental, and vision coverage through BlueCross BlueShield
• On-Demand PayCareer growth opportunities
• The opportunity to help launch a brand-new community

Our core values guide how we work and serve: Own it! Respect it! Improve it! Celebrate it! Live it!

Silver Birch Living is an Equal Opportunity Employer.

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