Eligibility Interviewer — Help Arizonans Thrive

State of Arizona; Surprise (AZ); On-site; USD 21,000 - 32,000; Full time

Job summary

State of Arizona's Department of Economic Security seeks an Eligibility Interviewer at the Surprise Field Office to determine eligibility for Nutrition, Medical, and Cash assistance. This in-person on-site position involves customer service, data entry, and interviewing clients in a fast-paced setting.

The role requires strong communication, organizational skills, and the ability to work independently while collaborating with a team. Salary is hourly with full benefits.

Qualifications

• Customer service experience or ability to work with diverse clients.
• Ability to learn and use multiple computer systems and screens.
• Strong written and verbal communication in person and by phone.

Responsibilities

• Assist clients in-person and by phone in a fast-paced office.
• Attend classroom training with on-the-job training.
• Provide excellent customer service to individuals and families.
• Collect and gather information to determine eligibility for Medical, Nutrition, and Cash assistance.
• Complete application and interview processes by entering data on computer screens.
• Adhere to agency standards in a high-volume field office.

Skills

Customer service

Computer skills

Communication skills

Empathy

Data entry

Math skills

Decision making

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

State of Arizona's Department of Economic Security seeks an Eligibility Interviewer at the Surprise Field Office to determine eligibility for Nutrition, Medical, and Cash assistance. This in-person on-site position involves customer service, data entry, and interviewing clients in a fast-paced setting.

The role requires strong communication, organizational skills, and the ability to work independently while collaborating with a team. Salary is hourly with full benefits.