Eligibility Determinations Admin Support Clerk

State of Iowa; Mason City (IA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Flexible spending accounts

Life insurance

Long-term disability insurance

Employee assistance program

Employee discount programs

Job summary

The State of Iowa's Department of Health and Human Services in Cerro Gordo County is seeking an Eligibility Determinations Administrative Support Assistant to provide clerical and frontline customer service in-office, Monday–Friday from 8 am to 4:30 pm.

You'll handle mail, data entry, and respond to inquiries, using Word, Excel, Outlook, and Windows. This role emphasizes confidentiality, organization, and dependable attendance with occasional travel to assist other offices.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.
• Occasional travel to assist other offices.

Responsibilities

• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Provide friendly, professional assistance to customers and staff—in person and over the phone.
• Enter and update information in a variety of computer systems.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Dependable attendance

Travel flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows navigation

Job description

The State of Iowa's Department of Health and Human Services in Cerro Gordo County is seeking an Eligibility Determinations Administrative Support Assistant to provide clerical and frontline customer service in-office, Monday–Friday from 8 am to 4:30 pm.

You'll handle mail, data entry, and respond to inquiries, using Word, Excel, Outlook, and Windows. This role emphasizes confidentiality, organization, and dependable attendance with occasional travel to assist other offices.