Eligibility Determination Specialist

Community-and-Economic-Development-Association-of-Cook-County; Chicago (IL); On-site; USD 38,000 - 42,000; Full time

Job summary

Community and Economic Development Association (CEDA) in Chicago seeks an Eligibility Determination Specialist to ensure timely eligibility determinations for energy assistance programs. You will review LIHEAP applications, verify documents, enter data, and draft case notes under the Energy Services Department.

The role emphasizes confidentiality, attention to detail, and strong customer service. A high school diploma is required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Prefer 1 year of experience in Energy Assistance Programs or relevant social services.
• Bilingual in English and Spanish preferred but not required.
• Strong customer service and written communication skills.

Responsibilities

• Review LIHEAP applications and determine client eligibility in accordance with State and CEDA guidelines.
• Verify supporting documentation and investigate discrepancies to ensure case integrity.
• Accurately enter, update, and correct client data in internal and State databases.
• Ensure critical/imminent threat households and disconnected service cases are processed urgently and in compliance.
• Draft clear and grammatically accurate case notes.
• Conduct secondary review of applications to identify and address intake or verification errors.
• Complete all required forms, reports, tallies, and administrative paperwork related to the application process.

Skills

Customer service

Written communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Eligibility Determination Specialist

Full-Time Chicago, IL, US 1 Attachments

7 days ago Requisition ID: 1592

Salary: $18.32 Annually

The Community and Economic Development Association (CEDA) is a dynamic nonprofit organization committed to empowering communities and reducing poverty. We are currently seeking a dedicated and detail-oriented Eligibility Determination Specialist to join our Energy Services Department. In this role, you will help ensure timely and accurate eligibility determination for energy assistance programs that serve thousands of Cook County residents.

What You’ll Do:

• Review LIHEAP applications and determine client eligibility in accordance with State and CEDA guidelines.
• Verify supporting documentation and investigate discrepancies to ensure case integrity.
• Accurately enter, update, and correct client data in internal and State databases.
• Ensure critical/imminent threat households and disconnected service cases are processed urgently and in compliance.
• Draft clear and grammatically accurate case notes.
• Conduct secondary review of applications to identify and address intake or verification errors.
• Complete all required forms, reports, tallies, and administrative paperwork related to the application process.

What We’re Looking For:

• Required: High school diploma or GED.
• Preferred: One year of experience in Energy Assistance Programs or relevant social services.
• Preferred: Bilingual in English and Spanish (not required).
• Strong customer service and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook, SharePoint) and comfort with web-based applications.
• Detail-oriented with the ability to manage multiple tasks and meet deadlines.
• High level of confidentiality and professionalism.

Why Join Us?

Benefits: Medical, dental, vision, life insurance, 401(k), generous PTO, and more.

Growth Opportunities: Join a mission-driven team and advance your career.

Impact: Help ensure energy assistance reaches the families who need it most.

Ready to Make a Difference?

CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.

Attachments (1)

Specialist, Eligibility Determination_JD 2.pdf