Care Coordinator

The Harris Center for Mental Health and IDD; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Retirement plan with company matching

Cell phone discounts

Employee assistance program

Job summary

The Harris Center for Mental Health and IDD is seeking a Care Coordinator to conduct clinical assessments, develop recovery plans with the treatment team, and coordinate services based on consumer needs using trauma-informed and patient-centered approaches.

You will link clients to community resources, monitor progress toward recovery goals, and provide case management and medication training in field and clinic-based settings.

Qualifications

• Bachelor’s degree in social, behavioral, or human service field required.
• 1 year working in the mental health field preferred.
• Must maintain a valid Texas Driver's License and be insurable under Agency policy.
• Ideal candidate may transport consumers with personal vehicle and mileage reimbursed.

Responsibilities

• Delivery of Skills Training, Psychosocial Rehabilitation Service, and Medication Training & Support via trauma informed, person-centered practices.
• Connect people to community resources, including Medicaid programs; link to medical providers and benefits.
• Ensure services meet eligibility criteria, medical necessity, and are authorized per guidelines.
• Attend unit training, team meetings, and staffing; participate in clinical assessments and recovery plans.
• Provide crisis interventions to reduce symptoms and avoid restrictive placements.

Education

Bachelor’s degree in social/behavioral/human services fields (psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology)

Job description

Brief Description

Are you ready to make a real difference in people's lives? Join the Harris Center for Mental Health and IDD as a Care Coordinator. The Care Coordinator is responsible for clinical assessments, development of recovery plans in collaboration with the treatment team and provision of services based on consumer needs utilizing Trauma Informed and Patient Centered principles, and compliance with performance contract requirements. This role includes coordinating, linking and monitoring appropriate services, as well as assessing consumer progress towards recovery goals. Delivers interventions such as skills training, psychosocial rehabilitative services, case management, care coordination, and medication training/monitoring and supports. Care Coordinators are community-based positions which means the person must be able to travel to consumer homes or other field locations when providing services (as needed). Unit specific needs are determined by unit leadership including the portion of each day that may be allotted for clinic-based versus community-based service provision

Your Role in Action

• Delivery of Skills Training, Psychosocial Rehabilitation Service, and Medication Training & Support via Evidence-Based Practices that are trauma informed and person-centered to support patients in their recovery to address the severe and persistent mental illness and symptom related problems that interfere with the individual’s functioning.
• Connecting people served via Case Management/Care Coordination to community resources, including Medicaid supported programs. Emphasis is on connecting patients to medical providers and establishing patients with available benefits based on individual needs.
• Ensures all services provided meet eligibility criteria, medical necessity, and are authorized in accordance with agency and regulatory guidelines.
• Attends unit training, team meetings, and staffing of patients with Treatment team.
• Participating in clinical assessments and formulation of recovery plans based on needs and assures recovery plan is authorized with a CTL/LPHA signature for consumers on caseload.
• Provides interventions in response to crisis to reduce symptoms and avoid admission to a more restrictive environment.
• Provides training/education on the nature of mental illness, the importance of medications, and other medication related information as outlined in IMR/Harris Center curriculum.
• Monitors consumer progress with treatment goals and compliance with eligibility requirements for ongoing treatment (CANS/ ANSA, financial assessment, current diagnosis) using the monthly SAI report and other available information.
• Comply with agency policies and procedures including Standards of Behavior; accrediting/regulatory bodies; performance contract documentation requirements; and unit specific guidelines.
• Complete all required training (e.g., all evidence-based practices, trauma informed and person-centered training) by expected due dates upon hire and as assigned thereafter.
• Travel and Transportation of patients (as required by the unit), including but not limited to medication delivery, medical appointments, meetings to support patient Medicare and Medicaid benefits, and other patient community resources. (0% for CAS).
• Adapts to changing work requirements and works independently to complete assignments by deadlines.
• Performs other related duties as assigned.

Schedule: Monday-Friday 8am-5pm

Education

• Bachelor’s degree (B.A.) from four-year accredited college or university with a major in a social, behavioral, or human service field, including but not limited to: psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, and educational psychology, required.

Experience

• 1 year working in the field of mental health preferred.

Other Key Qualifications

• Must maintain a valid Texas Driver's License and be insurable under Agency policy.
• The ideal candidate will be required to transport consumers using their personal vehicle and will be reimbursed for mileage by the Agency.

Knowledge, Skills & Abilities

• Basic understanding of mental illness, common signs and symptoms and able to identify difficulties with coping in community settings.
• Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well- constructed and grammatically correct.
• Able to work collaboratively with others in a teamwork environment.
• Effective time management and organizational skills. Able to execute standard word processing.
• Must be able to work autonomously in a fast-paced environment.

What We Have To Offer

• A competitive salary
• A robust retirement plan complemented by our generous company matching
• Prior service credit accelerating your journey towards a more substantial Paid Time Off accrual
• Cell Phone Discounts
• Exclusive entertainment deals through Tickets at Work
• A free Headspace subscription for mental wellness
• Employee Assistance Program supports your overall well-being
• Significant financial relief through student loan forgiveness as a valued member of The Harris Center team
• Various student loan forgiveness programs designed to alleviate the financial burdens associated with higher education

What Else You Should Know

• This posting is associated with position #4259-81103.
• With travel to consumer homes and an on-call status, every day will be filled with new challenges and experiences. You'll provide services in various environments, interact with individuals facing emotional or physical challenges, and overcome any obstacles with empathy and communication skills. Join us and embark on a rewarding journey of making a positive impact on others' lives, let the adventure begin!

About Us

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The HARRIS CENTER is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.