Eligibility & Case Management Pro | Public Programs

GoFusion; Baltimore (MD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Job summary

Fusion Advanced Technology, LLC in Baltimore, MD is seeking an Eligibility & Case Management Specialist to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in line with MSDE policies. The role offers full-time employment with a benefits package and opportunities to work on mission-critical programs for state and federal customers.

The team values detail-oriented professionals who can navigate multiple systems and communicate

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience acceptable.
• 3+ years of professional or paraprofessional experience in eligibility determination, case processing, public assistance operations, scholarship or grant administration, customer record review, or large-volume administrative processing.

Responsibilities

• Review applications and supporting documents for completeness and policy alignment.
• Process redeterminations, interim changes, and other case actions within required timeframes.
• Research customer records across designated systems and document findings clearly.
• Prepare or trigger Missing Information actions and follow up on required documentation.
• Enter and validate case data and case notes in designated systems.
• Support customer inquiries, case corrections, and escalations as assigned.

Skills

Eligibility determination

Case processing

Policy interpretation

Data entry

Education

Associate or Bachelor's degree

Tools

Case management systems

CCATS

Job description

Fusion Advanced Technology, LLC in Baltimore, MD is seeking an Eligibility & Case Management Specialist to process scholarship applications, redeterminations, interim changes, Missing Information actions, and case updates in line with MSDE policies. The role offers full-time employment with a benefits package and opportunities to work on mission-critical programs for state and federal customers.

The team values detail-oriented professionals who can navigate multiple systems and communicate