Quality Assurance & Compliance Lead

GoFusion; Baltimore (MD); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Fusion Advanced Technology, LLC in Baltimore seeks a motivated QA & Compliance Lead to design and oversee the quality assurance and compliance review program across MSDE case management, provider payment processing, and customer service.

You will lead audits, develop scorecards, monitor trends, and report monthly results to internal teams and state reviewers, ensuring timely, accurate operations and regulatory readiness.

Qualifications

• Bachelor’s degree preferred; 6+ years in admin, quality, audit, or compliance.
• Experience leading QA or control functions.
• Experience with regulated public programs is preferred.

Responsibilities

• Establish QA plans, review standards, scorecards, and control routines.
• Lead sample reviews, secondary reviews, trend analysis, and corrective-action planning.
• Coordinate QA findings with operations leaders, training, program integrity, and reporting teams.
• Support audit readiness, record reviews, and compliance with evidence requests.
• Monitor SLA-related quality trends and identify patterns affecting timeliness or accuracy.
• Prepare monthly QA and compliance reporting for internal and State review.

Skills

QA leadership

Regulatory compliance

Root-cause analysis

Training development

Quality dashboards

Audit support

Education

Bachelor's degree preferred

Job description

Fusion Advanced Technology, LLC Quality Assurance & Compliance Lead Baltimore, MD·Full time

Fusion Advanced Technology, LLC (Fusion) is seeking a motivated and mission-focused professional to design and lead the quality assurance and compliance review program across case management, provider payment processing, customer service, and supporting operational controls supporting the Maryland State Department of Education (MSDE).

About Fusion Advanced Technology, LLC

Fusion Advanced Technology, LLC is a mission-driven cybersecurity, IT, and program management company supporting federal and state government customers in complex, high-impact environments. As a certified Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB), Fusion combines agile small-business responsiveness with leadership backed by decades of military, Department of Defense, and Intelligence Community experience.Fusion stands out through its people-first culture, hands-on leadership, and commitment to mission success. We provide employees the opportunity to support meaningful programs, grow professionally, and work alongside experienced professionals who understand both mission operations and customer needs.

Description

Core responsibilities

• Establish QA plans, review standards, scorecards, and control routines.
• Lead sample reviews, secondary reviews, trend analysis, and corrective-action planning.
• Coordinate QA findings with operations leaders, training, program integrity, and reporting teams.
• Support audit readiness, record reviews, and compliance with evidence requests.
• Monitor SLA-related quality trends and identify patterns affecting timeliness or accuracy.
• Prepare monthly QA and compliance reporting for internal and State review.

Recommended minimum qualifications

Bachelor’s degree preferred. Six or more years of administrative, quality, audit, compliance, or professional review experience, including leadership responsibility for a QA or control function.

Minimum years of experience criteria

• 6+ years total relevant experience
• 2+ years in QA, compliance, audit support, review leadership, or supervisory control work
• Direct regulated public program, Child Care Scholarship, Maryland public sector, or payment integrity/control environment experience strongly preferred.

Preferred qualifications

• Experience in public program operations, case review, provider payment review, or regulatory compliance environments.
• Experience designing review criteria, conducting root-cause analysis, and developing targeted training responses.
• Experience supporting audits and developing quality dashboards or trend summaries.
• Knowledge of federal and State regulations in a benefits or education environment.

• Fusion offers a competitive benefits package that includes medical, dental, and vision coverage.

Join a team committed to operational excellence, and mission success.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Fusion Advanced Technology does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.