Eligibility & Benefits Navigator

State of Oregon; Baker City (OR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

ERGs

COLA adjustments

Annual pay raises

Comprehensive benefits

PSLF eligibility

Job summary

The Oregon Department of Human Services (ODHS) is seeking an Eligibility Worker to assist Oregonians in Baker City. You will perform eligibility determinations, interview applicants, and connect families with resources while updating narratives for ODHS/OHA/DELC programs.

The role emphasizes accurate data entry, policy interpretation, and compassionate service in a storefront office setting in Baker City, Oregon.

Qualifications

• Experience communicating complex information clearly to people from diverse backgrounds.
• Experience preparing and maintaining thorough client records and narratives.
• Experience entering and verifying detailed data accurately.
• Experience researching, interpreting, and applying policies and regulations in a work environment.
• Demonstrated ability to prioritize tasks and meet deadlines.

Responsibilities

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, OHA, and DELC programs.
• Interview applicants in person, by phone, by email to gather needed information.
• Assess client family strengths and needs, connecting families to resources and programs.
• Update narrative report summarizing new information from client and collateral sources.
• Learn about programs through the Oregon Eligibility Partnership (OEP).

Skills

Communication

Record keeping

Data entry

Policy interpretation

Time management

Education

Associate degree in Behavioral/Social Science

Six months public service experience

Equivalent combination of education/experience

Job description

The Oregon Department of Human Services (ODHS) is seeking an Eligibility Worker to assist Oregonians in Baker City. You will perform eligibility determinations, interview applicants, and connect families with resources while updating narratives for ODHS/OHA/DELC programs.

The role emphasizes accurate data entry, policy interpretation, and compassionate service in a storefront office setting in Baker City, Oregon.