Elevator Service & Repair Supervisor — Lead Tech Teams

TEI Group; Miami (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Company vehicle/allowance

Medical/dental/vision

401(k)

Paid vacation/holidays

Career development

Job summary

TEI Group seeks a Service and Repair Supervisor for South Florida elevator maintenance, repair, callback, and modernization. You will supervise field technicians, coordinate daily schedules, and ensure safety, quality, and on-time performance across the service territory.

You will address escalated service concerns, strengthen customer relationships, and identify opportunities for repairs, capital improvements, and modernization work. Leadership and compliance are key to success in this role.

Qualifications

• Previous elevator industry experience.
• Strong presentation, negotiation, and closing skills.
• Valid driver's license and ability to travel throughout South Florida.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and follow-through.

Responsibilities

• Supervise and support elevator maintenance, repair, callback, and modernization activities.
• Coordinate daily work assignments and schedules for field technicians.
• Monitor route performance, service quality, and response times.
• Ensure timely completion of repairs, corrective actions, and customer requests.
• Lead, coach, mentor, and develop field technicians.
• Conduct regular ride-alongs, field audits, and performance evaluations.
• Identify training needs and assist in technician development programs.
• Support recruitment, onboarding, and retention efforts.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Ensure compliance with OSHA regulations and company safety policies.
• Maintain compliance with Florida elevator regulations and local jurisdiction requirements.
• Serve as the primary operational contact for assigned customers.
• Conduct regular customer visits and business reviews.
• Address escalated service concerns and ensure prompt resolution.
• Build long-term relationships with property managers, facility directors, condominium associations, and building owners.
• Identify opportunities for service growth, repairs, and modernization projects.
• Monitor repair and service job costs and profitability.
• Assist with preparation of repair proposals and project estimates.
• Drive service contract retention and customer satisfaction initiatives.

Skills

Elevator industry experience

Leadership and supervision

Communication skills

Travel availability

Safety and OSHA compliance

Education

Florida Elevator Certificate of Competency (preferred)

Job description

TEI Group seeks a Service and Repair Supervisor for South Florida elevator maintenance, repair, callback, and modernization. You will supervise field technicians, coordinate daily schedules, and ensure safety, quality, and on-time performance across the service territory.

You will address escalated service concerns, strengthen customer relationships, and identify opportunities for repairs, capital improvements, and modernization work. Leadership and compliance are key to success in this role.