Elevator Field Service Engineer III – 50% Travel

TK Elevator; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with a

Tuition reimbursement

15 days vacation per year

11 paid holidays per year (10 fixed, 1

Paid sick leave

Paid parental leave

Company-paid disability insurance

Company-paid life insurance

Job summary

TK Elevator in Atlanta, GA is seeking an experienced Field Service Engineer III to provide technical support to the field organization via phone, site visits, and training across one or more product lines.

The role emphasizes developing SME knowledge, leading documentation efforts, and mentoring Field Mechanics and Support Engineers, with travel up to 50% as required. A strong customer-service mindset and hands-on problem solving are essential.

Qualifications

• Bachelor’s degree or higher in a technical field of study preferred or 8 years of relevant elevator work experience.

Responsibilities

• Provides technical assistance to the field organization covering one or more product lines of the company’s current portfolio via phone and site visits.
• Leads the preparation of product documentation and bulletins for field use.
• Instructs others technically in products and processes.
• Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering and Manufacturing Plant groups.
• Trains Field Mechanics and Support Engineers I through II as needed.
• Must have the ability to develop into a subject matter expert in one or more product lines.
• Works under the minimal supervision of the Field Engineer Manager.
• Perform special projects and other duties as assigned.
• Maintain a valid passport.

Skills

Technical support

Field service

Documentation

Training

Travel up to 50%

Customer service

Communication

Education

Bachelor’s degree or 8 years elevator experience

QEI Certification

NEIEP or NEII Certification

OSHA 30hr Certificate

Quality System Training

Valid passport

Tools

Microsoft Office Suite

Test equipment

Job description

TK Elevator in Atlanta, GA is seeking an experienced Field Service Engineer III to provide technical support to the field organization via phone, site visits, and training across one or more product lines.

The role emphasizes developing SME knowledge, leading documentation efforts, and mentoring Field Mechanics and Support Engineers, with travel up to 50% as required. A strong customer-service mindset and hands-on problem solving are essential.