Field Service Engineer III

thyssenkrupp Elevator; Addison (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Company-paid life insurance

Disability insurance

Paid vacation and holidays

Job summary

TK Elevator is seeking an experienced Field Service Engineer III in Atlanta, GA to provide technical support to the field organization via phone, site visits, and training. The role requires a Bachelor's degree or 8 years of elevator experience, travel up to 50%, and certification in QEI/NEIEP/NEII with OSHA 30hr.

Ideal candidates will have strong problem solving, customer service, and communication skills, and be capable of leading documentation, testing, and SME development within product

Qualifications

• Provides technical assistance to field organization covering product lines via phone/site visits.
• Leads preparation of product documentation/bulletins for field use.
• Instructs others technically in products and processes.
• Performs beta testing to provide performance feedback to Quality/R&D/Manufacturing.
• Trains Field Mechanics and Support Engineers I–II as needed.
• Develops into a subject matter expert in one or more product lines.
• Works under minimal supervision of Field Engineer Manager.

Responsibilities

• Provide technical support to the field via phone, site visits, and training.
• Travel up to 50% of the time as needed.
• Develop into SME in one or more product lines.

Skills

Customer service

Problem solving

Decision making

Analytical skills

Written and verbal communication

Microsoft Office

Travel up to 50%

Education

Bachelor's degree or 8 years elevator experience

QEI Certification

NEIEP or NEII Certification

OSHA 30hr Certificate

Lean manufacturing experience

Tools

Test equipment

Hand tools

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement. With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE - Move Beyond.

TK Elevator is currently seeking an experienced Field Service Engineer III in Atlanta, GA.

This role will provide technical support to the field organization via phone, site visits, written instructions and training with comprehensive knowledge of one or more product lines.

EDUCATION & EXPERIENCE:

• Provides technical assistance to the field organization covering one or more product lines of the company's current portfolio via phone and site visits.
• Leads the preparation of product documentation and bulletins for field use.
• Instructs others technically in products and processes.
• Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering and Manufacturing Plant groups.
• Trains Field Mechanics and Support Engineers I through II as needed.
• Must have the ability to develop into a subject matter expert in one or more product lines.
• Works under the minimal supervision of the Field Engineer Manager.
• Perform special projects and other duties as assigned.
• Maintain a valid passport.

EDUCATION & EXPERIENCE:

• Bachelor's degree or higher in a technical field of study preferred or 8 years of relevant elevator work experience.
• QEI Certification a plus.NEIEP or NEII Certification.
• OSHA 30hr Certificate.
• Quality System Training Desired.
• Requires travel within and outside the United States up to 50% of the time.
• Eight years or more equivalent elevator work experience required.
• Experience or education in one of the following: hydraulics, static motor drives, microprocessors, and electronics.
• Experience in a lean manufacturing environment preferred.
• Must be able to possess a valid passport.
• Must possess the ability to work with test equipment and hand tools as required.
• Must possess customer service and problem-solving skills.
• Must possess decision-making and analytical skills.
• Must possess effective written and verbal communication skills.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the functions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverageOptional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE - Move Beyond