Elevator Field Operations Lead – Seattle

Lunova Group; Seattle (WA); On-site; USD 85,000 - 125,000; Full time

Job summary

Lunova Group in Seattle is seeking an experienced Field Manager to lead elevator repair operations, support field teams, and drive customer satisfaction. You will oversee day-to-day activities ensuring safety, quality, and profitability.

The ideal candidate has 2+ years of management in field service or construction, deep knowledge of elevator industries, and strong communication and problem-solving skills. Local travel to client sites will be required.

Qualifications

• 2+ years of management experience in a field service or construction environment.
• Strong knowledge of the construction and elevator industries.
• Ability to interpret technical documents, blueprints, and diagrams.
• Excellent communication skills with experience presenting to both teams and management.
• Strong analytical and problem-solving abilities.
• Confidence working independently and making decisions in fast-paced environments.

Responsibilities

• Oversee day-to-day elevator repair operations, supporting field personnel, improving quality, and ensuring that work is completed safely, efficiently, and profitably.
• Coach and train field teams through site visits, troubleshooting, and on-the-job training.
• Analyze route performance and call-back data; provide insights to optimize performance and profitability.
• Lead safety programs and uphold high safety standards across all job sites.
• Collaborate with sales to provide technical input on repair scopes and material needs for proposals.
• Provide quality oversight with timely checks on repairs or modernization work to identify issues and improve future projects.
• Procure parts and materials to minimize downtime during repairs.
• Stay current with elevator codes and company offerings; engage with regional field trainers and training sessions as needed.
• Solve problems and adapt to support service operations and customer satisfaction.

Skills

Management experience

Construction industry knowledge

Elevator industry knowledge

Blueprints/diagrams interpretation

Communication skills

Analytical thinking

Independent decision-making

Job description

Lunova Group in Seattle is seeking an experienced Field Manager to lead elevator repair operations, support field teams, and drive customer satisfaction. You will oversee day-to-day activities ensuring safety, quality, and profitability.

The ideal candidate has 2+ years of management in field service or construction, deep knowledge of elevator industries, and strong communication and problem-solving skills. Local travel to client sites will be required.