Elevated Teller: Customer Experience & Cash Expert

Atlantic Union Bank; Richmond (VA); On-site; USD 30,000 - 36,000; Full time

Job summary

Atlantic Union Bank is hiring a Teller to deliver best-in-class customer experience while processing transactions, servicing customers, and supporting branch sales goals. The role requires accuracy with cash handling and a friendly, proactive approach.

You will balance cash daily, identify referral opportunities, stay compliant with BSA/AML policies, and continually learn about bank products and digital channels.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Cash handling experience preferred.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures.
• Identify risk and elevate concerns through proper channels.
• Develop and maintain knowledge of bank products and services, including other lines of business.
• Ability to learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Computer proficiency

Learn digital channels

Flexibility

Multitasking

Education

High school diploma

Job description

Atlantic Union Bank is hiring a Teller to deliver best-in-class customer experience while processing transactions, servicing customers, and supporting branch sales goals. The role requires accuracy with cash handling and a friendly, proactive approach.

You will balance cash daily, identify referral opportunities, stay compliant with BSA/AML policies, and continually learn about bank products and digital channels.