Elevated Support Specialist, Customer Experience

Schindler Elevator Corporation; Holland (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k match

Medical, Dental & Vision plans

Vacation & holidays

Tuition reimbursement

Parental leave

Development opportunities

Job summary

Schindler Elevator Corporation in Holland, OH seeks an Elevated Support Professional (Customer Service) to deliver an elevated customer experience by monitoring connected equipment and communicating with customers across channels.

You will work with Schindler Ahead platforms, remotely assist technicians, and coordinate with field teams to prepare service calls and preventive maintenance actions, leveraging SAP and other tools to optimize response times.

Qualifications

• Customer-facing experience with strong communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Comfort with technology and data-driven issues.

Responsibilities

• Monitor equipment notifications and communicate findings to customers via phone, email, and text.
• Use tools like RMP and SAP to track and resolve issues with minimal on-site time.
• Coordinate with field personnel to prepare service calls and maintenance actions.

Skills

Multitasking

Customer service

Communication

Analytical thinking

Tech affinity

Team collaboration

Education

High school diploma

Tools

Microsoft Office

SAP

Job description

Schindler Elevator Corporation in Holland, OH seeks an Elevated Support Professional (Customer Service) to deliver an elevated customer experience by monitoring connected equipment and communicating with customers across channels.

You will work with Schindler Ahead platforms, remotely assist technicians, and coordinate with field teams to prepare service calls and preventive maintenance actions, leveraging SAP and other tools to optimize response times.