Elevated Guest Experience Lead, F&B Operations

Bunkhouse; Austin (TX); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401K with company match

Hotel room discounts for associates

Generous PTO

Paid holidays

Headspace wellbeing

Résumé du poste

Carpenter Hotel in Austin, TX is hiring a Service & Hospitality Lead to expand leadership coverage at Carpenter Hall, blending Lead Server and Food & Beverage Supervisor duties. This hybrid role drives guest satisfaction, elevates service standards, and coaches staff to deliver exceptional experiences in a lively hotel restaurant and cafe environment.

The role requires prior F&B industry experience, supervisory capability, and a flexible schedule including weekends and holidays.

Qualifications

• Must have previous F&B industry experience and knowledge.
• Previous supervisory experience is a plus.
• Must have flexible availability, including weekends and holidays.
• Active TABC/FH certification required.

Responsabilités

• Lead by example during high-volume weekend brunch service.
• Support floor communication among hosts, servers, bartenders, and support staff.
• Reinforce service standards and coach newer team members in the moment.
• Drive informed recommendations, featured items, and strong guest engagement.
• Identify service or operational opportunities and communicate them to management.

Connaissances

Leadership

Customer service

Communication

Team management

Description du poste

Carpenter Hotel in Austin, TX is hiring a Service & Hospitality Lead to expand leadership coverage at Carpenter Hall, blending Lead Server and Food & Beverage Supervisor duties. This hybrid role drives guest satisfaction, elevates service standards, and coaches staff to deliver exceptional experiences in a lively hotel restaurant and cafe environment.

The role requires prior F&B industry experience, supervisory capability, and a flexible schedule including weekends and holidays.