Electronics Department Specialist - Trade & Customer Service

bookmans-careers; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Bookmans Exchange is seeking an Electronics Department Supervisor/Lead to foster a customer-friendly store atmosphere and guide staff in buying, processing, and selling video games and electronics. You will help price, sort, stock, and merchandise all areas of the department, including the Incoming Merchandise/Trade counter.

The role requires excellent communication, leadership, and customer service skills, with flexibility for mornings, evenings, and weekends.

Qualifications

• Excellent communication, leadership and customer service skills.
• Professional telephone skills.
• Ability to adapt to a flexible working schedule including mornings, evenings, weekends.
• Understanding of pricing, trading, and discount systems at Bookmans.
• Motivated to learn how to buy/process/sell video games and electronics.
• General knowledge of products sold at Bookmans.
• Knowledge of store sections and layout.
• Ability to work independently with guidance from supervision.
• Ability to use reference materials.
• Must conduct oneself in a civil, professional, and respectful manner at work.

Responsibilities

• Lead and promote a customer-friendly store atmosphere with exceptional customer assistance.
• Apply knowledge of video games, electronics, and software to buying, processing, and selling; implement customer-focused strategies.
• Staff prices, sorts, stocks, and merchandise all areas of the department; assist at the Incoming Merchandise/Trade counter.

Skills

Communication

Leadership

Customer service

Telephone skills

Scheduling flexibility

Pricing knowledge

Learning mindset

Product knowledge

Store layout knowledge

Independence

Reference materials

Professional demeanor

Job description

Bookmans Exchange is seeking an Electronics Department Supervisor/Lead to foster a customer-friendly store atmosphere and guide staff in buying, processing, and selling video games and electronics. You will help price, sort, stock, and merchandise all areas of the department, including the Incoming Merchandise/Trade counter.

The role requires excellent communication, leadership, and customer service skills, with flexibility for mornings, evenings, and weekends.