Customer Quality Manager

Qnity; Marlborough (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Qnity is hiring a Customer Quality Manager at the Marlborough facility to provide superior service to strategic customers and manage product quality issues. The successful candidate will be the global point of contact for all customer quality needs and will work closely with factory teams to ensure compliance with critical requirements. Responsibilities include investigating customer complaints, preparing change notifications, and implementing continuous improvement measures across the organization. Strong technical and communication skills are essential for this position.

Qualifications

• Strong technical skills for effective communication with factory teams.
• Proven communication and interpersonal skills for direct interaction with customers.
• Ability to investigate and resolve quality issues effectively.

Responsibilities

• Act as the global point of contact for customer sites.
• Prepare customer change notification letters and work with customers on qualification issues.
• Investigate and resolve customer quality complaints.

Skills

Technical skills

Communication skills

Interpersonal skills

Data analysis

Job description

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high‑tech industries – we’re a tight‑knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting‑edge technology possible. We value forward‑thinking challengers, boundary‑pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jump‑start your career with us.

Qnity has an exciting and challenging opportunity for a Customer Quality Manager in our Semiconductor Technologies Litho Quality Organization. This role is in order to provide our most important and strategic customers with superior service and response for any product issue within our Marlborough facility and for communicating critical product and manufacturing requirements to our global factories. The position is located in Marlborough, Massachusetts.

This role utilizes strong technical, communication, and interpersonal skills for direct interaction with factory teams and key customers. The role is expected to deliver customer requirements and identify opportunities to the factory to deliver on those needs. It is a great opportunity to interact across many functions in the Marlborough site, as well as globally across our teams in Japan and Korea.

The candidate is also required to participate in root‑cause investigations and define corrective and preventative actions to ensure effective systematic, process and product improvement. This role will realize many key areas of product quality, including analytical testing, product functional testing, manufacturing process, and product performance.

Key Responsibilities

• Global point of contact for all customer sites communicating critical needs and requirements to factory teams.
• Global internal point of contact for communicating critical quality needs to customers from all Qnity ST Litho manufacturing sites.
• Prepare customer change notification letter (PCN), work with customer to resolve issues identified during their qualification testing, gather customer input on change & qualification plan.
• Investigate and resolve customer quality and performance complaints.
• Respond to customer requests for tighter control limits/specs, including data analysis, cost assessment, working with Marketing to determine final response, obtaining internal approval as required.
• Respond to customer requests regarding specification improvements and information on product manufacturing process (control plans, mfg process flow, quality systems, etc).
• Communicate with PCS and PDP product teams to drive continuous improvement.
• Implement controls identified by FMEA for specific products – ensure batch sheets & SOPs are updated; implement specifications, control limits & trend rules in SPC software.
• Review intermediate & product control charts as part of the PCS (Process Control System) process. Investigate trends in product data, determine root cause, & implement corrective or improvement actions.
• Work with manufacturing to investigate & resolve OOC product parameters with batches in production.