Electronics Applications Engineer II (Hybrid)

North Atlantic Industries, Inc.

Bohemia, Northern (NY, KY)

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Insurance

Company 401(K) with matching

Paid vacation and holidays

Tuition reimbursement

Employee Assistance Program

Hybrid work model

Career development opportunities

Job summary

North Atlantic Industries, Inc. is seeking an Electronics Applications Engineer II to provide pre- and post-sales technical support for rugged embedded computing products. You will translate customer requirements into design-in opportunities and coordinate with engineering to resolve issues.

You will report to the AE Manager and work in a hybrid role with onsite days in Bohemia, NY, collaborating with sales and engineering to secure new design wins and ensure customer satisfaction.

Qualifications

BSEE / BSET or a four year degree in a technical discipline required.
Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
3+ years of experience in a technical support role desired.
Outstanding communication skills both verbally and written.

Responsibilities

Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
Understand project technical system requirements via telephone and email with customers.
Advise and participate with the prospect during customer test and evaluation activities.
Develop a position as first line technical interface during the design-in process.
Coordinate additional support activities and post-sales technical support with engineering departments.
Ensure documentation, hardware/software revisions, specifications and test data are provided in support of design-in.
Communicate internally product challenges and customer requirements for resolution.

Skills

Communication skills

Customer support experience

MS Office

Education

BSEE / BSET or equivalent degree

Tools

MS Office

Embedded bus architectures

Job description

Description

North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world.

NAI is proud to be recognized as a Top Workplace! Our culture is very collaborative. We have team building events, company picnics, special event days and an employee game room. Please visit our website at www.naii.com/careers to see more about what makes us a unique place to work.

Summary

The Electronics Applications Engineer II will provide customer technical support in both pre and post sales settings. In addition, the engineer effectively communicates product utilization challenges and customer-specific requirements to internal stakeholders.

The Electronics Application Engineer II will support North Atlantic Industries' products and will report to the AE Manager.

Requirements

Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
Via telephone and email correspondence with customer, understand project technical system requirements.
Advise and participate with the prospect during customer test and evaluation activities.
Work to develop a position as "first line" technical interface during the design-in process.
Coordinate additional support activities and post-sales technical support with engineering departments.
Ensure that documentation, necessary hardware and software revisions, specifications and test data and ancillary technical requests are provided on a timely basis in support of the design-in process.
Determine product technical strengths and weaknesses vs. competition in design-in contests.
Communicate internally, product challenges and customer specific requirements for the purpose of resolution.
Candidates must be a U.S. Person, defined as either a U.S. citizen or a lawful permanent resident (Green Card holder), and must be able to provide appropriate documentation upon hire to verify this status. Please note that some positions involve sensitive customer contracts and require U.S. citizenship as a condition of employment.

Major Activities and Tasks

Recommendation of specific products based upon the prospect’s application and environmental requirements.
Identification of customer specific requirements and/or preferences as part of design-in selection.
Consultation with prospects concerning the appropriate utilization of the company’s products.
Participation in "troubleshooting" activities for the purpose of determining hardware and/or software problems which could inhibit successful design-in of the company’s products.
Coordinate technical support for purposes of overcoming design-in difficulties.
Become familiar with the company’s new products and ensure documentation is current.
Generate technical design-in status reports.
Document special customer requirements and/or application utilization needs.
Attend training courses on new products.
Inform the account sales person of any competitive information or product difficulties learned from prospects in the design-in process.
Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program.

Qualifications and Education Requirements

BSEE / BSET or a four year degree in a technical discipline required.
Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
3+ years of experience in a technical support role desired.
Outstanding communication skills both verbally and written.

Preferred Skills