Electronics Applications Engineer II (Hybrid)

North Atlantic Industries

Bohemia (NY)

Hybrid

USD 75,000 - 120,000

Full time

19 hours ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-provided Life and AD&D

Voluntary Supplemental Life Insurance

Long-term Disability Insurance

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

401(K) with company matching

Vacation, holidays, sick leave

Employee tuition reimbursement

Annual bonus eligibility

Hybrid Role – onsite in Bohemia, NY

Job summary

North Atlantic Industries in Bohemia, NY is seeking an Electronics Applications Engineer II to provide pre- and post-sales technical support and to communicate product utilization challenges to internal teams.

You will advise customers during design-in, coordinate with engineering, and ensure timely documentation and test data. The role is hybrid with on-site days in Bohemia, NY and opportunities for career growth in rugged embedded solutions.

Qualifications

Requires a BSEE / BSET or equivalent technical degree.
3+ years in a technical support role.
Outstanding verbal and written communication skills.

Responsibilities

Recommend specific products based on the prospect’s application and environmental requirements.
Understand project technical system requirements via phone/email with customers.
Advise and participate with customers during tests and evaluations.
Be the first-line technical interface during the design-in process.
Coordinate post-sales technical support with engineering teams.
Provide timely documentation, hardware/software revisions, specifications and test data.
Assess product strengths/ weaknesses vs. competition in design-in contexts.
Communicate customer requirements internally for resolution.
Maintain ongoing contact to ensure technical satisfaction with chosen products.

Skills

Outstanding communication

Organizational skills

Time management

Independent work

Education

BSEE / BSET or technical degree

Tools

MS Office Suite

Job description

Description

North Atlantic Industries is a leading provider of embedded electronic solutions, specializing in rugged embedded computing, power supplies and motion simulation and measurement technologies. Our products and services are used by the military, aerospace, and industrial markets, helping to advance technology and protect the free world.

Job Type

Full-time

Description

NAI is proud to be recognized as a Top Workplace! Our culture is very collaborative. We have team building events, company picnics, special event days and an employee game room. Please visit our website at www.naii.com/careers to see more about what makes us a unique place to work.

Summary

The Electronics Applications Engineer II will provide customer technical support in both pre and post sales settings. In addition, the engineer effectively communicates product utilization challenges and customer-specific requirements to internal stakeholders.

The Electronics Application Engineer II will support North Atlantic Industries' products and will report to the AE Manager.

Requirements

Provide pre & post sales product information, advice and technical assistance to prospects towards the goal of achieving new design wins.
Via telephone and email correspondence with customer, understand project technical system requirements.
Advise and participate with the prospect during customer test and evaluation activities.
Work to develop a position as “first line” technical interface during the design-in process.
Coordinate additional support activities and post-sales technical support with engineering departments.
Ensure that documentation, necessary hardware and software revisions, specifications and test data and ancillary technical requests are provided on a timely basis in support of the design-in process.
Determine product technical strengths and weaknesses vs. competition in design-in contests.
Communicate internally, product challenges and customer specific requirements for the purpose of resolution.
Candidates must be a U.S. Person, defined as either a U.S. citizen or a lawful permanent resident (Green Card holder), and must be able to provide appropriate documentation upon hire to verify this status. Please note that some positions involve sensitive customer contracts and require U.S. citizenship as a condition of employment.

Major Activities and Tasks

Recommendation of specific products based upon the prospect’s application and environmental requirements.
Identification of customer specific requirements and/or preferences as part of design-in selection.
Consultation with prospects concerning the appropriate utilization of the company’s products.
Participation in “troubleshooting” activities for the purpose of determining hardware and/or software problems which could inhibit successful design-in of the company’s products.
Coordinate technical support for purposes of overcoming design-in difficulties.
Become familiar with the company’s new products and ensure documentation is current.
Generate technical design-in status reports.
Document special customer requirements and/or application utilization needs.
Attend training courses on new products.
Inform the account sales person of any competitive information or product difficulties learned from prospects in the design-in process.
Remain in contact with the customer to ensure continued technical satisfaction with the product(s) chosen for the specific project or program.

Qualifications And Education Requirements

BSEE / BSET or a four year degree in a technical discipline required.
Some knowledge of embedded Bus architectures (VME, CPCI, etc.), Processors and/or related products a plus.
3+ years of experience in a technical support role desired.
Outstanding communication skills both verbally and written.

Preferred Skills