Electronic Services Representative II

LBS Financial Credit Union; Westminster (CA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

12 Paid Holidays

PTO 3 weeks

401(k) Plan

Life and Disability Insurance

Job summary

LBS Financial Credit Union in Westminster, CA is seeking an Electronic Services Representative II to provide back-office support and exceptional member service. You will manage ACH processing, ATM/debit/card portfolios, and related operations, while ensuring accurate processing and strong teamwork.

Responsibilities include mentoring colleagues, adhering to compliance standards, and supporting financial partners. Typical hours are 7:00 AM–6:00 PM, with occasional holiday or weekend coverage.

Qualifications

• High School diploma or equivalent.
• Ability to ten-key, use a PC, and basic Microsoft Office applications (Excel, Word, Outlook).
• Ability to effectively communicate with Members, team members, partners and management.
• Strong service delivery, analytical, organizational, and prioritizing skills.
• Excellent attendance and punctuality.
• Minimum of 2 years of related experience preferred within a financial institution.

Responsibilities

• Provide back office operations including ACH processing, returns, and payroll deductions.
• Manage ATM, Debit, and Credit Card portfolios, fraud monitoring, disputes, and reconciliations.
• Process ATM adjustments and daily/monthly reconciliations with networks and GL.
• Handle Share Drafts processing, reconciliations, and GL postings.
• Mentor and assist team members, ensuring compliance and proper workflows.
• Support Members, team members, partners, and financial institutions with accurate processing.
• Access internal applications to maintain Member account transactions.
• Hours are generally Monday through Friday 7:00 AM–6:00 PM; occasional holidays/weekends.

Skills

Ten-key

PC Skills

Microsoft Office

Communication

Time management

Attendance

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Electronic Services Representative II

Regular Full-Time Westminster, Westminster, CA, US 1 Attachments

8 days ago Requisition ID: 1639

Salary Range: $24.25 To $29.49 Annually

Are you a service professional in the credit union or banking industry with extensive behind the scene knowledge of ACH, NACHA regulations and all things electronic service related?

We would like to welcome an Electronic Services Representative II responsible for providing excellent service and support to Members, team members, and financial partners through professional, efficient, accurate, and knowledgeable service delivery; while also processing back office operations. A high level overview of the Electronic Services department back office operations includes the management of ACH; ATM, debit, and credit card portfolios; Automated Teller Machines (ATMs); Share Drafts; CU Online, Bill Payer; and other product support.

JOB REQUIREMENTS & RESPONSIBILITES

• Provide back office operations, including but not limited to:
  • Processing of ACH : exception items and returns; reconciliation with ACH file and Core; debit origination; Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
  • ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
  • ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management.
  • Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
• Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
• Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.
• Accesses internal and external applications required to properly maintain Member account transactions.
• This position is a full-time position. Hours are generally from Monday through Friday 7:00 AM- 6:00 pm. Occasional holiday or weekends may be required based on business needs.

EDUCATION & EXPERIENCE PREREQUISITES

• High School diploma or equivalent.
• Ability to ten-key, use a PC, and basic Microsoft Office application skills such as Excel, Word, and Outlook.
• Ability to effectively communicate with Members, team members, partners, peers, and management. Possesses excellent verbal and written communication skills.
• Possesses strong service delivery, analytical, organizational, and prioritizing skills.
• Excellent attendance and punctuality.
• Possess the skill set to achieve the essential job functions and responsibilities.
• A minimum of (2) years of related experience preferred within a financial institution.
• Basic knowledge of compliance and governmental regulations related to essential job functions and responsibilities.
• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between:

$24.25 - $29.49

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

Note: As an Employer of Choice, LBS Financial strives to support our employees’ career growth by posting internal position openings and encouraging employees to apply for job opportunities for which they believe they are qualified. Generally, employees with less than 90 days in their current position or those on a disciplinary action within the past 6 months may not be considered for transfer into an open position. LBS Financial has the sole discretion when and under what circumstances job transfers will be permitted. The Credit Union may interview outside as well as internal candidates.

Attachments (1)

Electronic Services Representative II.pdf

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