Payment Services Specialist I

Westreet credit union; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Westreet Credit Union seeks a detail-oriented Operations associate to handle daily tasks across deposit review, fraud prevention, wire processing, and reconciliations. You will also prepare daily reports and support research for member inquiries and subpoenas.

The role requires professionalism, strong communication, and integrity, with exposure to multiple financial systems and adherence to BSA/Patriot Act and Reg CC requirements. Training and development are provided.

Qualifications

• Minimum of 6 months of experience in a Financial Institution Operations Department.
• High School Diploma, or equivalent.
• Experience with automated financial systems, preferably in Fiserv DNA.
• Experience in mitigating risk with check deposits is a plus.
• Strong computer skills across multiple systems and applications, including Microsoft Office.

Responsibilities

• Perform daily tasks including Mobile and ATM Deposit Review, Deposit Fraud Prevention, Fraud Review on P2P, Bill Pay, External Transfers, Outgoing and Incoming Wires, Sharedraft Exception Processing, Garnishments, Tax Levies, Child Support Levies, Returned Mail, Research, Check Adjustments, Incoming Returned Check Processing, ACH Processing for Consumer and Business accounts, and Shared Branching Adjustments.
• Prepare and verify assigned daily reporting for the payment services department functions.
• Perform general research inquiries for members, as well as in-depth research for subpoenas and other highly confidential legal matters.
• Investigate and balance unreconciled items as needed, reconcile general ledger activity, research discrepancies and making recommendations, and prepare correcting journal vouchers to the general ledger.
• Cross train for other job duties in the department and cover absences when needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control and Reg CC.
• Performs other duties as assigned.
• Meet personal SMART Goals.
• Complete annual training as required.

Skills

Professionalism

Attention to detail

Communication skills

Integrity

Teamwork

Adaptability

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Embody the Credit Union’s core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.
• In this role, you will be responsible for performing a variety of daily tasks, which may include Mobile and ATM Deposit Review, Deposit Fraud Prevention, Fraud Review on P2P, Bill Pay, and External Transfers, Outgoing and Incoming Wires, Sharedraft Exception Processing, Garnishments, Tax Levies, Child Support Levies, Returned Mail, Research, Check Adjustments, Incoming Returned Check Processing, ACH Processing for Consumer and Business accounts, and Shared Branching Adjustments. Process and handle all posted and rejected items in a timely and accurate manner in accordance with applicable service rules and regulations. To meet the criteria of a Level 1 position, you must have Mastered 1 of the 5 desks within 6 months of being on the job.
• Prepare and verify assigned daily reporting for the payment services department functions.
• Perform general research inquiries for members, as well as in-depth research for subpoenas and other highly confidential legal matters.
• Investigate and balance unreconciled items as needed, reconcile general ledger activity, research discrepancies and making recommendations, and prepare correcting journal vouchers to the general ledger.
• Communicate and escalat... etc
• Cross train for other job duties in the department and cover absences when needed.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control and Reg CC.
• Performs other duties as assigned.
• Meet personal SMART Goals.
• Complete annual training as required.

QUALIFICATIONS

• High level of professionalism.
• Interpersonal/service-oriented skills and aptitude.
• Ability to learn and apply new information or skills.
• Ability to build professional relationships with coworkers and members.
• High integrity and outstanding work ethic; ability to maintain confidentiality is a requirement.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent written and oral communication skills as well as the ability to read and understand policies and procedures. Strong attention to detail.
• Strong computer skills: ability to work efficiently within multiple systems at the same time which include internal/external applications and Microsoft Office Suite.
• Proactive; desire to identify opportunities rather than react to problems.
• Ability to respond in a fast-paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
• Ability to read and interpret documents such as accounting data, policy and procedures, regulations, and training documents.
• Strong sense of initiative; self-motivated.

Experience and Education Requirements

• Minimum of 6 months of experience in a Financial Institution Operations Department
• High School Diploma, or equivalent.
• Experience with automated financial systems, preferably in Fiserv DNA.
• Experience in Mitigating risk with check deposits in a plus.

Performance Standards

• Accuracy: Precision of work performed.
• Responsiveness: Timeliness of work completed.
• Relationships: Ability to work well and build relationships with other employees and members.

Qualifications

Behaviors

Preferred

Dedicated : Devoted to a task or purpose with loyalty or integrity

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Education

Preferred

High School or better.

Experience

Required

Minimum of 6 months with experience in a Financial Institution Operations Department

Preferred

Experience in Mitigating risk with check deposits in a plus.

Experience with automated financial systems, preferably Fiserv DNA.

Equal Opportunity Employer
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