Retail Sales Manager

Recourse Communications, Inc.; Santa Clara (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company

Friends & Family discounts

Tuition reimbursement and education

Paid time off

Career advancement

Job summary

Recourse Communications, Inc. in Santa Clara is seeking a dynamic Retail Sales & Merchandising Manager to lead a high-volume consumer electronics team. You will drive sales, develop talent, and ensure exceptional customer experiences.

The role requires strong big-box retail leadership, expertise in merchandising, inventory management, and team development. You will manage store operations, coaching, merchandising initiatives, and performance optimization while traveling occasionally if needed.

Qualifications

• Minimum 5 years of retail leadership experience in a major big-box retailer.
• Experience managing a high-volume operation over 30,000+ square feet is preferred.
• Background in consumer electronics or technology retail preferred.
• Strong ability to analyze financial reports and drive improvements.

Responsibilities

• Lead and motivate a high-performing sales team to deliver outstanding customer service and achieve sales objectives.
• Drive customer satisfaction, sales performance, productivity, payroll, and expense goals.
• Recruit, hire, train, schedule, and develop supervisors and sales associates.
• Provide ongoing coaching, performance feedback, and guidance to ensure execution of standards.
• Oversee merchandising, promotional displays, and monthly merchandising initiatives.
• Partner with store leadership to set priorities and ensure operational alignment.
• Review sales reports and P&L statements to identify opportunities for improvement.
• Oversee daily store operations: opening/closing, freight flow, inventory control.
• Ensure accurate inventory tracking, cycle counts, and asset protection.
• Maintain a safe, organized, and customer-friendly sales environment.
• Address employee relations and HR matters with leadership.
• Serve as manager-in-charge when other leaders are unavailable.

Skills

Retail leadership

Big-box experience

Team development

Sales analytics

Education

Bachelor's degree (preferred)

Job description

We are seeking a dynamic, results-driven Retail Sales & Merchandising Manager to lead a high-volume retail sales team for a nationally recognized retailer specializing in computers, consumer electronics, and emerging technology.

This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced, customer-focused environment and has a passion for driving sales, developing talent, and delivering exceptional customer experiences.

The ideal candidate brings strong big-box retail management experience, a proven ability to achieve sales and operational goals, and expertise in merchandising, inventory management, and team development.

Key Responsibilities

• Lead and motivate a high-performing sales team to deliver outstanding customer service and achieve sales objectives.
• Drive customer satisfaction, sales performance, productivity, payroll, and expense goals.
• Recruit, hire, train, schedule, and develop supervisors and sales associates.
• Provide ongoing coaching, performance feedback, and guidance to ensure consistent execution of sales and service standards.
• Oversee merchandising, promotional displays, visual presentation, and monthly merchandising initiatives.
• Partner with store leadership to establish business priorities and ensure operational alignment.
• Review sales reports and profit-and-loss statements to identify opportunities and implement strategies for improvement.
• Oversee daily store operations, including opening and closing procedures, freight flow, merchandise processing, and inventory control.
• Ensure accurate inventory tracking, cycle counts, and protection of company assets.
• Maintain a safe, organized, and customer-friendly sales environment.
• Address employee relations and human resources matters in partnership with store and regional leadership.
• Serve as the manager-in-charge when other store leaders are unavailable.

Qualifications

• Minimum of 5 years of retail leadership experience with a major big-box retailer.
• Experience managing a high-volume retail operation, preferably in a store of 30,000+ square feet.
• Background in consumer electronics, technology retail, or commissioned sales environments strongly preferred.
• Demonstrated success driving sales, improving performance, and achieving operational goals.
• Experience overseeing all aspects of retail management, including merchandising, inventory, freight flow, and customer service.
• Strong recruiting, hiring, employee development, and performance management skills.
• Ability to analyze financial reports, identify business opportunities, and implement improvement strategies.
• Bachelor's degree preferred.
• Flexible availability, including evenings, weekends, holidays, and occasional early mornings.
• Ability to travel occasionally for meetings and training.
• Ability to work on the sales floor throughout the shift and meet the physical requirements of the position, including lifting up to 50 lbs. frequently and up to 100 lbs. occasionally.
• Competitive base salary of $90,000–$95,000 plus bonus opportunity.
• Medical, dental, and vision insurance.
• Competitive employee discounts and Friends & Family discount program.
• Tuition reimbursement and education savings opportunities.
• Paid time off.
• 401(k) retirement plan with company match.
• Comprehensive company and vendor training.
• Career advancement and professional development opportunities.

The Opportunity

Join an established, nationally recognized retail organization with a long history of success and a strong commitment to its employees and customers. You'll have the opportunity to lead an experienced team, influence store performance, develop future leaders, and work with some of the most exciting products and technologies in the marketplace.