Electronic Resources Technician: Access & Metadata Mastery

Fayetteville State University; Fayetteville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Fayetteville State University’s Chesnutt Library seeks an Electronic Resources Technician to ensure reliable user access to eBooks, databases, and government documents. You will maintain holdings and metadata across library systems, support activation workflows, and manage subscriptions under guidance from the Assistant Director.

The role requires attention to data integrity and strong problem solving. Responsibilities include troubleshooting access issues, generating usage reports, and

Qualifications

• Completion of high school and two years experience in office support, preferably as a library technician.
• Knowledge of federal and North Carolina government documents handling and classification.
• Experience with library metadata workflows and serials check-in modules.

Responsibilities

• Maintain activation and management of electronic databases, eBooks, and government documents.
• Support metadata accuracy and data integrity across Alma, discovery systems, and external systems.
• Troubleshoot access issues reported by users and staff.
• Maintain subscription records, KBART files, and license terms under guidance.
• Support usage statistics reporting and participate in workflow improvement projects.

Skills

Knowledge of government documents

Metadata management

Customer service

Data reporting

Training supervision

Education

High school diploma

Library experience

Tools

OCLC WorldCat

ALMA

KBART files

Tipasa

SpringShare

Job description

Fayetteville State University’s Chesnutt Library seeks an Electronic Resources Technician to ensure reliable user access to eBooks, databases, and government documents. You will maintain holdings and metadata across library systems, support activation workflows, and manage subscriptions under guidance from the Assistant Director.

The role requires attention to data integrity and strong problem solving. Responsibilities include troubleshooting access issues, generating usage reports, and