IT Support and EMR Analyst

Foothills Neurology; Arizona; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Seven paid holidays

Continuing Education

Job summary

Foothills Neurology in Phoenix, AZ is seeking an IT Support & EMR Analyst to be the primary contact for end-user technology and AthenaOne subject matter expert, delivering desktop, help desk, hardware, software, and M365 support across multiple clinic locations.

The role covers configuring AthenaOne templates and workflows, managing user provisioning and security, and developing end-user training while partnering with clinical and billing leadership to optimize AthenaOne utilization.

Qualifications

• Associate degree in IT/healthcare informatics or related field.
• 3+ years desktop support/help desk experience.
• 2+ years supporting AthenaOne or similar EHR platforms.

Responsibilities

• Provide Tier 1/2 support for 175+ users across multiple clinic locations.
• Manage Microsoft 365 user accounts, Active Directory, and related systems.
• Configure AthenaOne templates, workflows, and user provisioning.

Skills

Windows 11

Microsoft 365

Active Directory

Azure/Entra ID

Networking basics

Printers & scanning

Customer service

Education

Associate degree in IT/Healthcare Informatics

Tools

AthenaOne

Athenahealth

Job description

Job Description

Location:Phoenix, Arizona
Department:Information Technology
Reports To:IT Manager

Position Summary

The IT Support & EMR Analyst serves as the primary point of contact for end-user technology support while also acting as the organization's AthenaOne subject matter expert. This role provides desktop, help desk, hardware, software, and Microsoft 365 support while maintaining and optimizing AthenaOne workflows, integrations, user access, training, and operational processes. The ideal candidate possesses strong customer service skills, healthcare IT experience, and a working knowledge of AthenaOne EHR/PM functionality.

Essential Duties and Responsibilities

End User & Desktop Support (50%)

• Provide Tier 1 and Tier 2 support for approximately 175+ users across multiple clinic locations.
• Troubleshoot Windows workstations, laptops, printers, scanners, mobile devices, and peripherals.
• Manage user accounts in Microsoft 365, Active Directory, and related systems.
• Deploy, configure, and maintain desktops, laptops, and clinical workstations.
• Support network connectivity, wireless access, VPN connectivity, and remote users.
• Maintain IT asset inventory and lifecycle management.
• Document incidents, service requests, and resolutions within the ticketing system.
• Assist with onboarding and offboarding activities.
• Coordinate with vendors and third-party support providers as necessary.

AthenaOne Administration & Support (50%)

• Serve as the primary AthenaOne support resource for providers and staff.
• Manage user provisioning, security roles, permissions, and department setup.
• Configure and maintain AthenaOne templates, order sets, schedules, and workflows.
• Troubleshoot AthenaOne issues involving scheduling, registration, billing, claims, patient portal, and clinical workflows.
• Support AthenaOne integrations and interfaces.
• Coordinate upgrades, testing, and new feature deployments.
• Analyze workflow inefficiencies and recommend process improvements.
• Develop training materials and conduct end-user training sessions.
• Generate operational and clinical reports as requested.
• Partner with clinical, billing, and operational leadership to optimize AthenaOne utilization and performance.

Qualifications

Required

• Associate degree in Information Technology, Healthcare Informatics, Computer Science, or related field.
• 3+ years of desktop support/help desk experience.
• 2+ years supporting AthenaOne, Athenahealth, or comparable EHR platforms.
• Strong knowledge of:
• Windows 11
• Microsoft 365
• Active Directory
• Azure/Microsoft Entra ID
• Basic networking concepts
• Printers and scanning technologies
• Excellent customer service and communication skills.
• Ability to support multiple priorities in a fast-paced healthcare environment.

Preferred

• AthenaOne implementation or optimization experience.
• Healthcare IT experience in ambulatory or specialty practices.
• Experience with Microsoft 365.
• Experience supporting medical devices and clinical workflows.
• CompTIA A+, Network+, or similar certifications.
• Athenahealth training or certification experience.

About Us

Foothills Neurology is a busy neurology practice with locations throughout the valley. with benefits. Workdays are Monday - Friday and hours are generally 8am - 5pm.

As we work together to put the needs of the patient first, we are also dedicated to our employees, providing benefit plans to take care of you and your family, now and in the future. You can thrive in an environment that is fun and provides the resources you need to succeed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Seven paid holidays
• Continuing Education

Requirements

Technical Skills

• AthenaOne EHR/PM
• Microsoft 365 Administration
• Windows 11
• Active Directory / Entra ID