Electronic Health Record Analyst I/II - Grand Central

County of San Mateo; California; Hybrid; USD 90,000 - 120,000; Full time

Job summary

San Mateo County Health is seeking an Electronic Health Record Analyst I/II – Grand Central to support Phase 2 of the Epic implementation, with a primary focus in reporting. The role is located in South San Francisco or San Mateo, CA and will require county-wide travel; the position is currently hybrid with on-site and remote work as needed.

The ideal candidate will understand acute clinical workflows, patient movements, and EHR workflow between admissions and clinical systems.

Qualifications

• Epic EHR systems and clinical workflow knowledge.
• Experience with system configuration and testing.
• Understanding regulatory standards and healthcare operations.
• Customer service principles and end-user support.
• Project management basics and change control.

Responsibilities

• Collect and analyze business operations and workflows.
• Meet with customers to detail business needs for EHR.
• Improve processes and information flows for better integration.
• Coordinate security and provisioning for users.
• Provide on-site support during go-lives and upgrades.
• Develop training materials and curriculum.
• Test new releases and perform system upgrades.
• Troubleshoot user and system issues.

Skills

Interact with teams

Troubleshoot issues

Multi-tasking

Communication skills

Project management basics

Education

Healthcare IT experience

Epic user support experience

Tools

Epic Grand Central

Job description

San Mateo County Health is seeking a well-qualified Electronic Health Record Analyst I/II – Grand Central to support Phase 2 of the County’s Epic implementation, with a primary focus in reporting.

There is currently one regular vacancy in the Health IT Division located in South San Francisco or San Mateo, CA, and will require travel/driving throughout the county to perform job duties. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

The ideal candidate for Grand Central EHR I/II will know acute clinical workflows associated with registrations, patient movement, admissions, discharge, and transfer. Strong knowledge of EHR system workflow between admission/registration and clinical systems is required. Epic EHR experience preferred.

Examples Of Duties

The duties of the position may include, but are not limited to, the following:

• Collect, analyze, and document business operations and workflows.
• Meets with department customers to assess EHR requests and provide guidance on how to detail business needs.
• Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
• Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
• Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
• Support assigned interfaces and ensure interfaces meet the needs of end users.
• Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
• Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
• Participate in the evaluation of new application releases, test new applications and system upgrades.
• Install or upgrade software applications; and troubleshoot software and application related problems.
• Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
• Respond to customer/user questions and concerns and recommend solutions as needed.
• Provide onsite support during go-lives and system upgrades.
• Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
• Keep trainers abreast of new functionality and system changes.
• Analyze data conversion needs.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
• Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
• Participate in disaster recovery measures.
• Ensure quality assurance processes are followed, including change management and testing efforts.
• Perform related duties as assigned.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Knowledge of:

• Electronic health record systems, specifically Epic software applications.
• Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
• Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
• Customer service principles.
• Policies, procedures, and business operations.
• Principles and procedures in project management and project management methodologies.

Skill/Ability to:

• Interact with and work collaboratively with multidisciplinary teams.
• Learn and retain knowledge of all assigned applications.
• Troubleshoot application issues and system errors.
• Multi-task complex work assignments.
• Follow standards for naming and number conventions and security classifications.
• Configure, implement, maintain, and evaluate Epic modules and platform.
• Design, modify, and implement testing process.
• Create security classification templates.
• Communicate effectively, both orally and in writing.
• Prioritize effectively and manage time efficiently.
• Lead meetings and resolve conflicts.
• Perform under pressure with tight deadlines.
• Become cross-functional in one or more applications.
• Motivate key process stakeholders.
• Travel outside the County for training.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• EHR Analyst I: Two years of experience working in a healthcare setting utilizing health information systems, or one year of experience providing information technology support.
• EHR Analyst II: Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience.

License/Certification

EHR Analyst I: Must successfully complete Epic training on an application determined by Health IT management based on business needs within date set forth in the Epic Project Training schedule or within 6 months from time of hire.

EHR Analyst II: (1) Epic Certification in Grand Central; and (2) maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges.

Tentative Recruitment Schedule

Final Filing Date: Thursday, November 5, 2026 at 11:59 PM PST

Application Screening Date: Monday, November 9, 2026

Civil Service Panel Interview: Wednesday, December 2 and/or Thursday, December 3, 2026