Electronic Exception Queue Specialist

The State of New Hampshire; Concord (NH); Presencial; USD 27.000 - 36.000; Jornada completa

Descripción de la vacante

The State of New Hampshire - Division of Personnel is seeking an Electronic Exception Queue Coordinator (Program Assistant II) in Concord. This full-time, non-exempt role manages electronic queues, ensures accurate processing, and supports supervisory staff in the Bureau of Financial Responsibility.

The position offers trainee status at a lower start rate and requires flexibility for varied hours. Training will occur within six months and success depends on data accuracy and customer service.

Formación

• Equivalent combination of 3 years of education and experience after high school.
• Training may substitute for experience per policy.
• Must pass background and motor vehicle checks.

Responsabilidades

• Manages electronic exception queues to ensure timely processing and accurate customer records.
• Develops and updates procedures for queue management and reporting.
• Trains and monitors staff on queue processes and data quality.
• Coordinates with courts, DoIT and agencies to ensure correct data entry.
• Analyzes data from interfaces to recommend process improvements.
• Assists with implementing software, testing workflows, and UAT.
• Provides supervisory oversight in the absence of bureau supervisors.
• Answers customer questions at the counter and by phone.

Conocimientos

Customer service

Data entry

Educación

High school completion

Descripción del empleo

The State of New Hampshire - Division of Personnel is seeking an Electronic Exception Queue Coordinator (Program Assistant II) in Concord. This full-time, non-exempt role manages electronic queues, ensures accurate processing, and supports supervisory staff in the Bureau of Financial Responsibility.

The position offers trainee status at a lower start rate and requires flexibility for varied hours. Training will occur within six months and success depends on data accuracy and customer service.