Electronic Banking Specialist

Exchange Bank; Santa Rosa, Northern (CA, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan options

Paid time off and sick leave

Free checking and discounts on banking

Job summary

Exchange Bank in Santa Rosa, CA is seeking an Electronic Banking Operations Specialist to manage ACH, debit card, online banking, RDC, P2P, and related products. This is a full-time, 40-hour/week position at 8:30am–5:30pm, Monday–Friday, with schedule flexibility based on business needs.

The role emphasizes processing and risk controls, including fraud monitoring, disputes handling, ACH file processing, balancing, and coordination with vendors to ensure accuracy and customer satisfaction.

Qualifications

• Knowledge of core banking system applications.
• Knowledge of item processing practices.
• Knowledge of ACH procedures and practices.
• Ability to work in teams or independently without supervision and handle multiply priorities.
• Must be a highly flexible self-starter with leadership and creative problem-solving skills.

Responsibilities

• Review daily debit card reports and identify fraud trends.
• Assess debit card, ACH and Zelle disputes per regulations and network rules.
• Initiate chargeback process through vendor network and manage funds transfers.
• Respond to inquiries regarding Digital Channels and Products and aid in resolution.
• Process debit card return mail and forward cards as needed.
• Perform departmental certifications of control accounts.

Skills

Core banking systems

ACH procedures

Fraud trend analysis

Dispute resolution

Teamwork

Education

High school diploma or equivalent

Tools

Core banking software

ACH processing tools

Job description

Performs work related to Electronic Banking Products including: Automated Clearing House (ACH), Debit Card, Consumer and Business Online Banking, Positive Pay, Automated Teller Machine (ATM), Person to Person (P2P), and Remote Deposit Capture (RDC) products.

POSITION TYPE & SCHEDULE:

Full-time, non-exempt position. 40 hours per week, Monday-Friday from 8:30am-5:30pm. This schedule is subject to change based on the business needs of the Bank.

ESSENTIAL FUNCTIONS:

Operations: 40%

• Review daily debit card reports and identify fraud trends. Recommend corrective actions to management.
• Assess debit card, ACH and Zelle disputes to determine bank and customer liability as well as applicable recovery options in accordance with established Regulation E guidelines and network rules.
• Initiate chargeback process through the vendor network for relevant transactions. Complete funds transfers, issue provisional credit, credit revocation, posting of final credits, and communicate dispute status to customers.
• Respond to inquiries regarding Digital Channels and Products, research problems and aid in resolution.
• Process debit card return mail to include logging and forwarding of cards if needed.
• Perform departmental certifications of control accounts.
• OFAC processing to include the monitoring for alerts and timely notification to the risk department.
• Create and transmit wire instructions for share trade redemption or purchases

ACH Processing: 40%

• Manage daily functions of ACH back office transactions. Work with ACH portal to return unauthorized ACH transactions.
• Setup and maintain the following products: ACH, Business Online Banking, Sweeps, Remote Deposit Capture, and Positive Pay.
• Perform ACH processing functions: non-post, stop payments, death notifications, reclamations and file originations.
• Perform file movement and process customer originated ACH files.
• Test and evaluate new releases of the core application system as they pertain to ACH functions and controls.
• Respond to customer ACH inquiries.
• Attend training classes provided by vendors, processors or associations.
• Perform daily, Bi-weekly, and monthly balancing to keep accounts accurate and current. Research and document all discrepancies. Balance offsite ATMs and processor network, and order cash as needed.
• Reconcile ACH files, person to person and Electronic Funds Transfer (EFT) settlement balancing to core banking system.
• Review remote and mobile capture deposits daily to identify potentially fraudulent activity. Decide whether or not to let a transaction proceed and report potential fraud to management.
• Communicate with customers and branch personnel to resolve any deposit exceptions.
• Review and respond to alerts from the department's anomaly detection software.
• Analyze changes in customer trends and propose adjustments to management in order to enhance the department’s risk response.
• Perform callback on EFT/ACH products to include maintenance updates, new enrollment setup and forensic callback to identify potential vulnerabilities

Non-Essential Functions:

• Perform special projects and research as assigned.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities:

• Knowledge of core banking system applications.
• Knowledge of item processing practices.
• Knowledge of ACH procedures and practices.
• Intermediate level skills operating a personal computer including word processing, spreadsheet, database, and presentation software.
• Ability to work in teams or independently without supervision and handle multiply priorities.
• Must be a highly flexible self-starter with leadership and creative problem-solving skills.

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Education and Experience:

A combination of education and experience equivalent to a high school diploma; and knowledge typically gained through a minimum of two years of experience in banking, cash management, or bank back-office environment.

• Pay range: $22 to $28 per hour, commensurate with experience, education and skills.
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and sick leave
• Free checking and discounts on other available banking products

Who We Are

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy. Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides competitive compensation and benefit package.

Our Mission - From generation to generation, we invest in people, business and community to build a strong future.

Commitment - Respect - Integrity - Teamwork

An award-winning bank, our community has voted Exchange Bank:

• Best Company to do Business With
• Best Business Bank
• Best Local Bank
• Best Place to Work
• Business Environmental Alliance Best Practices Award
• Healthiest Companies in North Bay Award
• Spirit of Philanthropy Award

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.