Electronic Banking Specialist

First Northern Bank & Trust Co.; Brodheadsville (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

First Northern Bank and Trust is seeking an Electronic Banking Specialist to support wire transfers, online and mobile banking, and daily processing operations. The role involves assisting customers, setting up online banking accounts, handling Zelle and debit card features, and performing system maintenance.

Candidates should have six months to one year of experience, solid computer skills, and familiarity with Jack Henry Banking applications. Equal opportunity employer.

Qualifications

• Six months to one year related experience.
• Wide knowledge of various computer skills; experience with Jack Henry Banking applications.
• Ability to troubleshoot minor mechanical and technological computer problems.

Responsibilities

• Run and balance daily transactions from Deposit Operations.
• Log and process domestic wire transfers and file daily logs.
• Assist customers with online banking and telephone banking by phone and email.
• Set up new Online Banking accounts and maintain existing ones.
• Monitor online banking and Zelle support; respond to inquiries.
• Unlock user accounts and reset passwords on the network and iSeries.
• Perform system cleanup and CIF maintenance as needed.

Skills

Jack Henry Banking

Troubleshooting

Computer skills

Tools

Jack Henry Banking applications

Job description

ELECTRONIC BANKING SPECIALIST

POSITION SUMMARY

Performs various clerical and data processing functions in support of Wire Transfers, Online and Mobile Banking, and daily processing operations of First Northern Bank and Trust.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Run and balance daily transactions from Deposit Operations in Teller Capture drawer.
• Log and process incoming and outgoing domestic wire transfers. Check OFAC on all incoming wires. File daily wire logs to cold system.
• Enter foreign wires in ACBB and core for processing. Run OFAC check and update wire log.
• Process Canadian checks through ACBB and enter adjustments as needed.
• Assist customers with online banking or telephone banking questions or problems by phone and email. Open cases with software support as needed.
• Set up new Online Banking accounts and perform any maintenance needed on existing accounts.
• Maintain eDoc, Mobile Deposit and Bank to Bank Transfer online banking customers.
• Monitor locked online banking accounts and send status emails and letters to customers.
• Review mobile deposit file for endorsements.
• Work the incoming foreign return items and print notices.
• Create the outgoing returns file and NSF notices. Notify JHA Outlink when they are ready.
• Monitor the Banno Conversations queue, answer these when applicable or transfer to correct department.
• Activate debit cards, input travel notices, and raise card limits for customer.
• Scan, index, and review various deposit operations forms and file them to the cold system.
• Review and process accounts opened online.
• Collect and review savings bond interest paid monthly and annually before 1099-INT processing.
• Support for Zelle customers. Perform daily balancing of Zelle.
• Print daily notices, letters, and other special forms.
• Print and distribute all 'Hold Mail' statements.
• Inputs check adjustments/corrections on Fedline and ViewPointe. Process incoming corrections.
• Monitor the GL Unposted and Proof Unidentified General Ledger accounts and balance when needed. Balance bill pay and bank to bank processing DDA accounts daily.
• Unlock users/reset user passwords on the network and iSeries.
• Work on various system cleanup maintenance as needed.
• Enter consumer CIF address changes and other CIF maintenance changes on core to assist the CIF Coordinator.
• Process credit references, deceased customer letters, and Social Security web inquiries.
• Research and print customer statement/check requests.
• Assist the CIF Coordinator with return mail processing.
• Perform other duties as required.

Experience :

Six months to one year related experience

Computer Skills

This position requires a wide knowledge of various computer skills, some of which can be accomplished through training and experience. Jack Henry Banking applications. Ability to troubleshoot minor mechanical and technological computer problems.

Other Requirements

Ability to work with several different computer programs and various computer related equipment. Familiarity with imaging systems would be a plus. Will be required to complete online bank training courses.

First Northern Bank and Trust is an Equal Opportunity Employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, any other protected group status, or non-merit based factors. These protections extend to all management practices and decisions, including recruitment, hiring, appraisals, promotions, training, and career development programs.