Electronic Banking Manager: Digital Payments Leader

borderbank; Thief River Falls (MN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Flexible Spending Account

Health Savings Account

401(k) with Employer Match

Long-Term Disability

Education Assistance

Job summary

Border Bank is seeking an Electronic Banking Manager to join our team. The role offers flexibility to office at multiple Border Bank locations in ND and MN. The manager leads the digital banking and payment function, overseeing projects, systems, and risk controls to deliver secure and customer-focused digital services.

The position requires leadership, expert knowledge of NACHA rules, and collaboration with internal teams and vendors to implement improvements and maintain regulatory alignment.

Qualifications

• Bachelor's degree in a related field or equivalent specialized training.
• Minimum of 5 years of banking, digital banking, debit card services, treasury management, payment operations or financial services experience.
• Accredited ACH Professional certification or similar certification preferred.
• Management experience preferred.

Responsibilities

• Lead, coach, train, and develop the Electronic Banking team; establish expectations, delegate responsibilities, promote cross-training, ensure coverage, and reinforce service, accountability, sound judgment, and adherence to standards and controls.
• Lead digital banking projects, implementations, conversions, system enhancements, testing, release management, and change initiatives in coordination with internal departments and vendors.
• Oversee digital banking system administration, configuration and interfaces, product setup, access support, authentication tools, digital documents/statements, and related customer-facing and internal resource updates.
• Serve as a subject matter expert for digital banking platforms and related services, including mobile app functionality, bill pay, external transfers, mobile check deposit, digital onboarding tools, and authentication/access controls.
• Research, resolve, elevate, and communicate complex digital banking issues, customer-impacting events, access concerns, system errors, recurring service issues, and related employee support needs.
• Maintain risk and control oversight for digital banking and payment functions, including access administration, segregation of duties, dual control, exception monitoring, issue escalation, fraud indicators, corrective action tracking, and supporting documentation.

Skills

Digital Banking

Payment Operations

Treasury Management

NACHA Rules

Leadership

Regulatory Compliance

Education

Bachelor's degree in related field

Job description

Border Bank is seeking an Electronic Banking Manager to join our team. The role offers flexibility to office at multiple Border Bank locations in ND and MN. The manager leads the digital banking and payment function, overseeing projects, systems, and risk controls to deliver secure and customer-focused digital services.

The position requires leadership, expert knowledge of NACHA rules, and collaboration with internal teams and vendors to implement improvements and maintain regulatory alignment.