Electronic Banking Specialist

Border Bank; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

FSA

HSA

401(k) with Employer Match

Supplemental insurance

EAP

Wellness Dollars

Education Assistance

Job summary

Border Bank is seeking an Electronic Banking Specialist to support our digital channels, focusing on online, mobile banking, treasury management, and payments. The role includes daily system support, troubleshooting, maintenance, and documentation to ensure secure, accurate digital banking services for customers and branches.

The position collaborates with the Digital Banking Manager, branches, and support teams to enhance user experience, implement new features, and maintain product

Qualifications

• Associate's degree or equivalent specialized training.
• Prefer 1-3 years of experience in bank operations, digital banking, debit card services, customer support, treasury support, or related financial services operations.

Responsibilities

• Provides daily support for the Bank's digital banking channels, including online and mobile banking, mobile app functionality, bill pay, and related customer-facing digital services.
• Set up, maintain, troubleshoot, and perform quality review for digital banking systems, user setup and access, and digital authentication.

Skills

Digital banking knowledge

Customer support experience

Treasury Management understanding

Education

Associate's degree or equivalent training

Job description

Border Bank is seeking an Electronic Banking Specialist to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota.

The Electronic Banking Specialist supports the Bank's digital banking channels, with a primary focus on online, mobile banking, treasury management, and payments function. This position provides daily system support, troubleshooting, maintenance, documentation, and internal service support to ensure digital banking products operate accurately, securely, and consistently for customers, branches, and customer support.

Electronic Banking Specialist Key Responsibilities

• Provides daily support for the Bank's digital banking channels, including online banking, mobile banking, mobile app functionality, bill pay, external transfers, digital wallets, digital documents/statements, and related customer-facing digital services.
• Setup, maintain, troubleshoot, and perform quality review for digital banking systems, user setup and access, digital authentication, and customer access issues.
• Supports mobile check deposit system configuration, customer setup, system maintenance, and issue resolution in coordination with the Digital Banking Manager and Operations.
• Support debit card program functions, including digital wallet, card plastic inventory and ordering, instant issue support.
• May assist the Digital Banking Manager in maintaining and reviewing digital product information, including website change requests, Border Connect digital page updates, product brochures, customer-facing materials, and internal resource updates.
• Serves as a subject matter expert to branches, Customer Support, Treasury Management (TM), Operations, Fraud/Risk, Compliance, and IT/IS for digital banking questions, troubleshooting, and customer support needs.
• Research digital banking issues or problems, documents findings, communicate resolution steps, and mandate matters to the Digital Banking Manager.
• Assists with digital channel monitoring and review activities assigned to Digital Banking, including exception reporting, quality assurance, access review, and operational follow-up. Digital fraud monitoring responsibilities are performed in coordination with Fraud/Risk when applicable.
• Assist with documentation requested by auditors, examiners, vendors, management, or internal control partners, and helps maintain organized records for assigned digital banking systems and processes.
• May work with the Digital Banking Manager to develop and maintain procedures, training materials, job aids, and internal communications related to digital banking products, systems, and support expectations.
• Review existing processes and recommend improvements that streamline workflow, reduce manual effort, strengthen controls, improve customer experience, and enhance accuracy and quality of work.
• Supports new product, system, or process initiatives by assisting with testing, documentation, training, implementation tasks, and post-launch issue resolution.
• Supports Treasury Management for commercial onboarding, ACH origination, wire templates, positive pay, commercial RDC, and business-client support matters that are owned or led by Treasury Management.
• Research TM platform issues or problems, documents findings, communicate resolution steps, and mandate matters to the Treasury Management Director.
• Assist with documentation requested by auditors, examiners, vendors, management, or internal control partners, and help maintain organized records for assigned TM systems and processes.
• Supports TM escalation calls from business clients.

Electronic Banking Specialist Education and Experience

• Associate's degree in a related field or equivalent specialized training.
• Prefer 1-3 years of experience in bank operations, digital banking, debit card services, customer support, treasury support, or related financial services operations.

Border Bank Employee Benefits

Border Bank offers a comprehensive benefits package designed to support your health, financial well-being, and work life balance:

• Paid Time Off & Paid Holidays
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with Employer Match
• Supplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)
• Employee Assistance Programs (EAP)
• Wellness Dollars
• Education Assistance