Electromechanical Field Support Engineer — Semiconductor Systems

Ebara Technologies; Hillsboro (OR); On-site; USD 85,000 - 120,000; Full time

Job summary

Ebara Technologies is seeking an experienced field service professional to keep advanced semiconductor systems running. You will install, maintain, troubleshoot, and restore equipment performance with minimal downtime at customer sites and the service center.

Expect 20–30% domestic travel to customer sites and our service center; you will train junior technicians and coordinate parts logistics while escalating complex issues to engineering.

Qualifications

• Associate of Science in Electronics or equivalent experience.
• 6–10 years of relevant experience, preferably within semiconductor manufacturing.
• Working proficiency in mechanical systems and understanding of semiconductor and/or vacuum technology.
• Strong customer relations and communication skills.

Responsibilities

• Perform service at customer locations or the service center: scheduled PMs, unscheduled repairs, consumable swaps, installations, and start-ups.
• Independently run preventive maintenance activities with precision and completeness.
• Interpret operation manuals to pinpoint root causes of tool failures across mechanics, hardware, software, and system interfaces.
• Document every action—PM, downtime, issues, and time spent—within customers’ systems, producing reports.
• Own parts logistics: order, expedite, and alert customers/management when product replacement is required.
• Escalate design-related issues to engineering and management for resolution; be the customer’s technical point of contact.
• Provide hands‑on support for phase‑one CMP tool installation under supervision.
• Deliver technical guidance to field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Assist with service center operations and support other customer sites when needed.

Education

Associate of Science in Electronics

6–10 years of relevant experience

Mechanical systems proficiency

Understanding of semiconductor/vacuum technology

Strong customer relations and communication skills

Job description

Your Mission

Keep advanced semiconductor systems running. Partner directly with customers to install, maintain, troubleshoot, and restore equipment performance with minimal downtime. Expect 20–30% domestic travel to customer sites and our service center.

What You Will Do

• Perform service at customer locations or the service center: scheduled PMs, unscheduled repairs, consumable swaps, installations, and start‑ups.
• Independently run preventive maintenance activities with precision and completeness.
• Interpret operation manuals to pinpoint root causes of tool failures across mechanics, hardware, software, and system interfaces.
• Use service checklists/protocols and document every action—PM, downtime, issues, and time spent—within customers’ systems, producing reports that justify product movements and onsite work.
• Own parts logistics: order, expedite, and alert customers/management when product replacement is required.
• Escalate design-related issues to engineering and management for resolution; be the customer’s technical point of contact.
• Provide hands‑on support for phase‑one CMP tool installation (dock, level, interconnect) under supervision to prepare for safe power‑on.
• Deliver technical guidance to field technicians and field service engineers; train and mentor Field Service Technicians I–III.
• Assist with service center operations and support other customer sites when needed.

Compliance and Safety

• Complete Finesse training to ensure accurate parts usage tracking and transactions.
• Follow EBARA and customer safety policies; complete all required safety training.
• Maintain a clean, safe, and compliant work environment.
• Perform other duties as assigned.

Qualifications

• Associate of Science in Electronics, an accredited basic electronics program, or equivalent experience.
• Preferred: 6–10 years of relevant experience, preferably within semiconductor manufacturing.
• Working proficiency in mechanical systems and an understanding of semiconductor and/or vacuum technology.
• Strong customer relations and communication skills.